Work Management Specialist I/II

Duke Energy; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Duke Energy is hiring at the learner to intermediate levels for Work Management Specialist roles. These positions support Distribution and Customer Experience & Services, following established processes to ensure safety, reliability, and cost management while delivering quality customer service.

Responsibilities include basic administrative support to multiple managers, effective communication, and working within non-exempt capacity. Travel and after-hours availability may be required.

Qualifications

• High School Diploma or GED required at all levels.
• Basic customer service experience preferred.
• Ability to work after hours for emergency storm restoration.
• Proficiency with Microsoft Office applications.
• Willingness to collaborate within a team and adapt to changing processes.

Responsibilities

• Provide work management support for Distribution and Customer Experience & Services.
• Utilize established processes to ensure safe, reliable operations and cost management.
• Deliver accurate, timely work results and quality customer service.
• Support administrative tasks for multiple managers as needed.
• Communicate effectively in written and verbal forms.

Skills

Customer service

Team collaboration

Problem solving

Written/verbal communication

Attention to detail

Basic MS Office

Education

High School Diploma/GED

High School Diploma/GED + 1 year related experience

Tools

Microsoft Office Software

Job description

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

WMS I- This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

WMS II-This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Additional Preferred Qualifications

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Exhibits effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Basic Qualifications: Work Management Specialist I

• High School Diploma/GED No experience needed

Work Management Specialist II

• High School Diploma/GED 1-year minimum required related work experience

Travel Requirements

• 5-15%

Relocation Assistance Provided (as applicable)

• Provided (as applicable)

No Represented/Union Position

• No Represented/Union Position

No Visa Sponsored Position

• No Visa Sponsored Position
• No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

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About Duke Energy Terms of Use Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.

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