Engineering Specialist Assistant

Duke Energy; Erlanger (KY); Hybrid; USD 41,000 - 58,000; Full time

Job summary

Duke Energy in Erlanger, Kentucky is hiring for a hybrid, on-site/customer-support oriented role. The position involves entering and tracking project work in the management system, assisting Designers, coordinating with customers, and producing routine reports.

The role demands strong communication, teamwork, and proficiency with Microsoft Office. Ideal candidates have an Associate Degree or 2+ years of customer support experience, can handle stress during storm events, and are flexible to work

Qualifications

• Associate degree or 2+ years of customer support experience required.
• Strong customer service skills and effective communication.
• Interpersonal and teamwork abilities are essential.
• Proficiency with Microsoft Office suite.
• Ability to handle storm events and maintain reliability.

Responsibilities

• Enter projects into the work management system using standard templates.
• Assist Designers with work orders and preparing documentation.
• Coordinate with customers on schedules, outages, and details.
• Prepare and print reports from the work management system.
• Support storm readiness and safety initiatives.
• Communicate with Designers, schedulers, and field crews as needed.

Skills

Customer focus

Communication

Interpersonal skills

Team collaboration

Microsoft Office

Education

Associate Degree in technical field

Customer support experience (2+ years)

Distribution work experience (1 year)

Tools

Microsoft Office

Work management systems

Job description

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Number of Open Positions: One (1)

Hourly Pay: $36.00

Position Summary

DUTIES:

• 1. Creates low complexity designs.
• 2. Enters projects as requested into the work management system using Designer field notes, templates, and/or Expert Designer or other methods.
• 3. Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.
• 4. Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.
• 5. Copies/translate sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial and lighting).
• 6. Also completes work orders that do not require a field visit or guidance from a Designer. (eg temp services)
• 7. Verifies/completes the dependencies in the work management system prior to releasing job(s).
• 8. Assists Designer with updating work management system for status, project comments, or customer comments and contact information.
• 9. Performs customer call as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.
• 10. Compiles, reviews, and prints reports from work management system as needed.
• 11. Contacts customers to confirm project details and schedules (depending on Enable).
• 12. Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.
• 13. Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed (Ex. Phone number lookup to in-depth work management/design tool changes).
• 14. Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed.
• 15. To and from requests from centralized subdivision design.
• 16. Supports designer with obtaining information out of customer information systems.
• 17. Prepares for and provides storm support as needed.
• 18. Supports Human Performance safety culture through active participation in safety meetings.
• 19. Follows ergonomics and office safety guidelines.
• 20. Supports corporate initiatives.
• 21. Demonstrates a commitment to continuous learning and development.

QUALIFICATIONS:

• 1. Must have an Associate Degree in a technical field of study, OR at least two (2) years customer support experience (not limited to Duke Energy), OR one (1) year Distribution work experience.
• 2. Demonstrated excellent customer skills.
• 3. Demonstrated effective written and verbal communication.
• 4. Demonstrated effective interpersonal skills.
• 5. Demonstrated ability to collaborate effectively in a team environment.
• 6. Demonstrated proficiency in Microsoft Office suite.
• 7. Ability to have flexibility and dependability during storm events and regular work.
• 8. Demonstrated ability to effectively manage stressful situations.
• 9. Demonstrated proficiency in computer based work management systems.
• 10. Must qualify on Duke Energy's Employment Test

Working Conditions:

• Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to the designated Duke Energy facility.

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No Represented/Union Position UWUA, IUU Local 600 Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

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