Work Management Specialist I/II

Duke Energy Corporation; Clarksville (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Growth opportunities

Recognition program

Job summary

Duke Energy Corporation is seeking a Work Management Specialist I/II to provide essential support across Distribution, Customer Experience & Services. The role emphasizes safety, reliability, and cost management while delivering strong customer service.

The position offers growth opportunities and requires teamwork, communication, and a proactive approach. Occasional travel (5-15%) may be necessary to meet operational needs.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.
• Ability to work in a team and communicate clearly.

Responsibilities

• Provide work management support for Distribution, Customer Experience & Services.
• Ensure safety, reliability, storm restoration, and cost management.
• Deliver accurate and timely work results with quality customer service.
• Support multiple managers with administrative tasks.

Skills

Team collaboration

Problem solving

Effective communication

Prioritization

Independent worker

Customer service

Education

High School Diploma/GED

Tools

Microsoft Office

Distribution software

Job description

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

WMS I-

This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

WMS II-

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Work Management Specialist I

• High School Diploma/GED
• No experience needed

Work Management Specialist II

• High School Diploma/GED
• 1-year minimum required related work experience

Additional Preferred Qualifications

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Exhibits effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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