Work-Life Specialist

The Elevance Health Companies, Inc.; Durham (NC); Hybrid; USD 55,000 - 70,000; Full time

Job summary

The Elevance Health Companies, Inc. is seeking a dedicated Work-Life Specialist to bridge members to housing, transportation, dependent care, and financial resources.

You will manage inbound member contacts in a call center setting, researching and coordinating needed services, and documenting interactions in EMR systems. Your role supports work-life integration, with in-person training sessions and a hybrid/virtual work approach; a HS diploma and 3+ years of related experience are required,

Qualifications

• HS diploma or equivalent required; minimum 3 years of related experience or equivalent background.
• BA/BS in human services or public health preferred.
• Call center experience preferred.
• Adept with MS Office products including Excel and PowerPoint.
• Experience with EMR software platforms.

Responsibilities

• Serve as liaison between Carelon members and requested resources (housing, transportation, dependent care, financial assistance).
• Bridge members to available resources and follow up to ensure successful connection.
• Handle inbound calls from members and client representatives in a call center setting.
• Research internal and partner resources to locate requested services and share results with members.
• Identify needs, refer to local/state/federal programs, and coordinate resolutions.
• Document case updates in electronic medical records and maintain resource library.

Skills

Call center experience

MS Excel

MS PowerPoint

Bilingual

Education

HS diploma

BA/BS in human services or public health

Tools

EMR software

Job description

Position Title

Work-Life Specialist

Location

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Job Description

The Work-Life Specialist is responsible for serving as a liaison/connector between Carelon members, and requested resources (such as housing, transportation, dependent care and financial assistance programs). Helps to bridge members to available resources and conducts follow up to ensure successful connection. The Work-Life Specialist works in a call‑center setting, accepting inbound calls directly from members and client company representatives.

• Conduct research using internal and partner resources to locate requested services and share them back with members.
• Determines need for additional services, in conjunction with case management and provider.
• Linkage to other available resources/services as needed, such as behavioral health services and employer sponsored benefits.
• Coordinates identification of and referral to local, state or federally funded programs.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Documents case and compliance updates in electronic medical records.
• Establishes and maintains relationships with agencies identified in appropriate contract.
• Partners closely with internal team and leadership to help maintain and update resource library.

Minimum Requirements

Requires a H.S. diploma or equivalent and a minimum of 3 years of related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences

• BA/BS degree in human services or public health preferred.
• Experience in a Community‑based or Social Work setting, or experience in Case Management Care Coordination.
• Call center experience preferred.
• Adept at all MS Office products, including Excel and PowerPoint.
• Experience with EMR software platforms.
• Bilingual candidates preferred.

Job Level

Non‑Management

Non‑Exempt

Yes

Workshift

1st Shift (United States of America)

Job Family

MED > Care Coord & Care Mgmt (Non‑Licensed)

Company Overview

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Benefits

We offer a range of market‑competitive total rewards that include merit increases, paid holidays, Paid Time Off, incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k)+match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Hybrid Workforce Strategy

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health.

Vaccination Requirements

We require all new candidates in certain patient/member‑facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.

Equal Employment Opportunity Statement

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Equal Employment Opportunity Statement (Duplicate)

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.