Work-Life Specialist

The Elevance Health Companies, Inc.; Chandler (AZ); Híbrido; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

The Work-Life Specialist at Elevance Health serves as a liaison between members and resources such as housing, transportation and dependent care, coordinating referrals and follow-up to ensure successful connections. Working in a call-center environment, you will research services using internal and partner resources, document interactions in EMR, and partner with care teams to improve access.

The role supports hybrid/virtual work with occasional in-person training, requires a HS diploma and 3

Qualificações

• Requires a H.S. diploma or equivalent and a minimum of 3 years of related experience.
• Equivalency of education and experience accepted.
• BA/BS in human services or public health preferred.
• Call center experience preferred.
• Proficient in MS Office including Excel and PowerPoint.
• Experience with EMR software.
• Bilingual candidates preferred.

Responsabilidades

• Conduct research using internal and partner resources to locate requested services and share them back with members.
• Determines need for additional services, in conjunction with case management and provider.
• Linkage to other available resources/services as needed, such as behavioral health services and employer sponsored benefits.
• Coordinates identification of and referral to local, state or federally funded programs.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Documents case and compliance updates in electronic medical records.
• Establishes and maintains relationships with agencies identified in appropriate contract.
• Partners closely with internal team and leadership to help maintain and update resource library.

Conhecimentos

Call center

MS Office

EMR software

Bilingual

Formação académica

HS diploma

BA/BS in human services or public health preferred

Ferramentas

Excel

PowerPoint

Descrição da oferta de emprego

Position Title

Work-Life Specialist

Location

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Job Description

The Work-Life Specialist is responsible for serving as a liaison/connector between Carelon members, and requested resources (such as housing, transportation, dependent care and financial assistance programs). Helps to bridge members to available resources and conducts follow up to ensure successful connection. The Work-Life Specialist works in a call‑center setting, accepting inbound calls directly from members and client company representatives.

• Conduct research using internal and partner resources to locate requested services and share them back with members.
• Determines need for additional services, in conjunction with case management and provider.
• Linkage to other available resources/services as needed, such as behavioral health services and employer sponsored benefits.
• Coordinates identification of and referral to local, state or federally funded programs.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Documents case and compliance updates in electronic medical records.
• Establishes and maintains relationships with agencies identified in appropriate contract.
• Partners closely with internal team and leadership to help maintain and update resource library.

Minimum Requirements

Requires a H.S. diploma or equivalent and a minimum of 3 years of related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences

• BA/BS degree in human services or public health preferred.
• Experience in a Community‑based or Social Work setting, or experience in Case Management Care Coordination.
• Call center experience preferred.
• Adept at all MS Office products, including Excel and PowerPoint.
• Experience with EMR software platforms.
• Bilingual candidates preferred.

Job Level

Non‑Management

Non‑Exempt

Yes

Workshift

1st Shift (United States of America)

Job Family

MED > Care Coord & Care Mgmt (Non‑Licensed)

Company Overview

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Benefits

We offer a range of market‑competitive total rewards that include merit increases, paid holidays, Paid Time Off, incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k)+match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Hybrid Workforce Strategy

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health.

Vaccination Requirements

We require all new candidates in certain patient/member‑facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.

Equal Employment Opportunity Statement

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Equal Employment Opportunity Statement (Duplicate)

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.