Work-Life Specialist

Elevance Health; Chandler (AZ); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangement

Job summary

Elevance Health is seeking a Work-Life Specialist to serve as a liaison between members and housing, transportation, dependent care, and financial assistance programs. You will handle inbound calls in a call-center setting, assess needs, and connect members to appropriate resources with follow-up to ensure success.

The role emphasizes flexibility, work-life integration, and in-person onboarding sessions as required.

Qualifications

• HS diploma or equivalent with at least 3 years of related experience.
• Experience in community-based or social work settings or case management care coordination.
• Call center experience preferred; bilingual candidates preferred.

Responsibilities

• Conduct research using internal and partner resources to locate requested services and share them back with members.
• Determine needs for additional services in conjunction with case management and provider; link to resources as needed.
• Coordinate referral to local, state or federally funded programs.
• Identify barriers to plan compliance and coordinate resolutions.
• Document case and compliance updates in electronic medical records.
• Establish and maintain relationships with agencies identified in contracts.
• Partner with internal team and leadership to maintain the resource library.

Skills

MS Office

Call center experience

Bilingual

EMR software

Education

HS diploma or equivalent

Tools

EMR software platforms

Job description

Work-Life Specialist

Location

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Work-Life Specialist is responsible for serving as a liaison/connector between Carelon members, and requested resources (such as housing, transportation, dependent care and financial assistance programs). Helps to bridge members to available resources and conducts follow up to ensure successful connection. The Work-Life Specialist works in a call-center setting, accepting inbound calls directly from members and client company representatives.

How you will make an impact

• Conduct research using internal and partner resources to locate requested services and share them back with members.
• Determines need for additional services, in conjunction with case management and provider. Linkage to other available resources/services as needed, such as behavioral health services and employer sponsored benefits.
• Coordinates identification of and referral to local, state or federally funded programs.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Documents case and compliance updates in electronic medical records.
• Establishes and maintains relationships with agencies identified in appropriate contract.
• Partners closely with internal team and leadership to help maintain and update resource library.

Minimum Requirements

• Requires a H.S. diploma or equivalent and a minimum of 3 years of related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences

• We encourage people of all experiences and backgrounds to apply. Even if you don't think you meet the qualifications, apply anyway if you are excited about the opportunity and willing to learn.
• BA/BS degree in human services or public health preferred.
• Experience in a Community-based or Social Work setting, or experience in Case Management Care Coordination.
• Call center experience preferred.
• Adept at all MS Office products, including Excel and PowerPoint.
• Experience with EMR software platforms.
• Bilingual candidates preferred.

Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.