Work- Life Specialist

Elevance Health; Colorado Springs (CO); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Elevance Health, Inc. seeks a Work-Life Specialist to serve as a liaison between members and available housing, transportation, dependent care and financial assistance resources.

This role conducts follow-ups to ensure successful connections and works in a call-center environment handling inbound member and client inquiries. Preferred candidates have a BA/BS in human services or public health, prior community-based or social work experience, and familiarity with EMR systems.

Qualifications

• Requires a HS diploma or equivalent and a minimum of 3 years of related experience or equivalent background.
• BA/BS degree in human services or public health preferred.
• Call center experience preferred.
• Adept at MS Office products, including Excel and PowerPoint.
• Experience with EMR software platforms.
• Bilingual candidates preferred.

Responsibilities

• Conduct research using internal and partner resources to locate requested services and share them back with members.
• Determine need for additional services in conjunction with case management and provider; refer to resources as needed.
• Coordinate identification of and referral to local, state or federally funded programs.
• Identify barriers to plan compliance and coordinate resolutions.
• Identify opportunities that impact quality goals and recommend process improvements.
• Document case and compliance updates in electronic medical records.
• Establish and maintain relationships with agencies identified in contracts.
• Partner with internal team and leadership to maintain and update resource library.

Skills

Call center experience

MS Office (Excel, PowerPoint)

EMR software platforms

Bilingual candidates preferred

Education

High School diploma or equivalent

BA/BS in human services or public health preferred

Tools

EMR software platforms

Job description

Work-Life Specialist

Anticipated job posting end date: 11/13/2026

Location :

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Work-Life Specialist is responsible for serving as a liaison/connector between Carelon members, and requested resources (such as housing, transportation, dependent care and financial assistance programs). Helps to bridge members to available resources and conducts follow up to ensure successful connection. The Work-Life Specialist works in a call-center setting, accepting inbound calls directly from members and client company representatives.

How You Will Make An Impact

• Conduct research using internal and partner resources to locate requested services and share them back with members.
• Determines need for additional services, in conjunction with case management and provider. Linkage to other available resources/services as needed, such as behavioral health services and employer sponsored benefits.
• Coordinates identification of and referral to local, state or federally funded programs.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Documents case and compliance updates in electronic medical records.
• Establishes and maintains relationships with agencies identified in appropriate contract.
• Partners closely with internal team and leadership to help maintain and update resource library.

Minimum Requirements

• Requires a H.S. diploma or equivalent and a minimum of 3 years of related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences

• We encourage people of all experiences and backgrounds to apply. Even if you don't think you meet the qualifications, apply anyway if you are excited about the opportunity and willing to learn.
• BA/BS degree in human services or public health preferred.
• Experience in a Community-based or Social Work setting, or experience in Case Management Care Coordination.
• Call center experience preferred.
• Adept at all MS Office products, including Excel and PowerPoint.
• Experience with EMR software platforms.
• Bilingual candidates preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $20.92 to $26.15

Location(s): Colorado

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.

The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.