Vocational Case Manager

Allsup Employment Services; Houston (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(K) Matching

Short-Term & Long-Term Disability

Life Insurance

Paid Time Off

Paid Holidays

Flexible Spending & Health Savings

Tuition Reimbursement

Pet Insurance

Employee Assistance Program

Job summary

Allsup Employment Services is seeking a Vocational Case Manager to serve as the primary contact for unemployed beneficiaries in the Return to Work program. You will build positive relationships and tailor career-counseling solutions based on the skills, education and past work experience to help beneficiaries return to meaningful, financially secure employment.

You will manage an active caseload under the Ticket to Work program, provide job search assistance, review resumes, coach on interviews,

Qualifications

• Master’s and/or Bachelor’s degree preferred or commensurate work experience.
• Two or more years in case management, job placement, vocational rehabilitation preferred.
• Disability-related experience a plus.
• Employment specialist/job coach experience a plus.
• Ability to learn, retain and apply information.
• Ability to handle high volume of inbound/outbound calls.
• Customer service and collaboration skills.

Responsibilities

• Manage an active vocational caseload with individuals in the Ticket to Work Program.
• Provide job search assistance: leads, resume review/writing, career exploration, interview practice.
• Handle high-volume phone/email/text conversations and build rapport.
• Educate beneficiaries about the Social Security Ticket-to-Work program.
• Verify employment goals are appropriate and achievable.
• Support and coach beneficiaries in job applications and retention.
• Schedule interviews and follow-up calls to assess outcomes.
• Complete Social Security forms as required.
• Conduct conference calls with beneficiaries and Social Security.
• Assist with workplace accommodations or new employment as needed.
• Other duties as assigned

Skills

Customer service

Communication skills

Caseload management

Career counseling

Fast-paced environment

Education

Master's or Bachelor's degree or commensurate experience

Job description

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.

Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

About the role

The Vocational Case Manager serves as the primary point of contact for the unemployed beneficiaries as it relates to Allsup Employment Services Return to Work program. The Case Manager is responsible for building a positive relationship with the unemployed beneficiary. The Case Manager provides customized job placement solutions to the unemployed beneficiaries using established career-counseling techniques and technical knowledge, based on the beneficiaries’ established skills, education and past work experience by thoroughly reviewing claim information and assisting beneficiaries to return to gainful employment, and financial self-sufficiency.

What you'll do

• Manage an active vocational caseload working with individuals with a disability through the Ticket to Work Program
• Provide job search assistance to beneficiaries including sending job leads, job boards, resume reviewing and/or writing, career exploration, job interviewing practice, discussing return to work barriers and resources
• Manage a large volume of phone/emails/texts conversations with beneficiaries and build rapport and redirect conversation, as needed, and as appropriate
• Provides on-going education to the beneficiary about the Social Security Administration Ticket-to-Work program, and encourages on-going participation including paystub submission at time of return to work
• Verifying the beneficiary’s employment goal is appropriate and achievable
• Support and coach the beneficiary while applying for jobs, and job retention
• Assist beneficiaries in scheduling job interviews and schedule follow-up calls with beneficiaries to assess interview result
• Complete Social Security forms as required
• Conduct conference calls with beneficiaries and social security
• Assist employed beneficiaries with workplace accommodations/disclosure or assistance finding new employment
• Other duties as assigned

Qualifications

• Master’s and or Bachelor’s degree preferred or commensurate work experience
• Two (2) or more years’ experience in case management, job placement, vocational rehabilitation preferred
• Short-term disability or experience working with disabled individuals a plus
• Employment specialist/job coach experience a plus
• Ability to learn, retain and apply information
• Ability to work in a fast-paced work environment and handle high volume of inbound and outbound phone calls
• Customer service and collaboration skills
• Monthly Incentive Plan
• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

DISCLAIMER

Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.

Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.