Work from Home: Customer Service Representative (Healthcare) - CST

Sagility; United States; Remote; USD 15.000 - 19.000; Vollzeit

Benefits dieser Stelle

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Insurance

FSA

EAP

401(k) Matching

Paid Time Off

Tuition Reimbursement

Zusammenfassung

Sagility is hiring Remote Customer Service Representatives to join our call center team. You will be the compassionate human connection that ensures exceptional service.

The role offers bilingual opportunities and paid training in a virtual environment, with comprehensive health coverage after 90 days. Responsibilities include handling calls, researching resolutions, documenting interactions, and meeting daily quality goals.

Qualifikationen

• High school diploma or equivalent.
• Minimum 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Aufgaben

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Kenntnisse

Communication

Interpersonal skills

Call center

Healthcare experience

Typing 25 WPM

Attendance reliability

Computer literacy

Ausbildung

High school diploma

Jobbeschreibung

Job Description:

Elevate Your Career with Sagility

Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R,s!

• S Spark Curiosity
• O One Team, One Direction
• A Action for Results
• R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate human connection that makes our service exceptional.

Benefits You Will Enjoy:

• Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour).
• Performance-based incentives.
• Paid training in a cutting-edge virtual training environment.
• Comprehensive health coverage (available after 90 days).
• Employee wellness and engagement programs.
• Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role:

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:

• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency in navigating computer applications.
• Desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• At least 1 year of experience in a call center environment is required.

Job Requirements:

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Additional Perks:

• Daily Pay.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

Sagility is an Equal Opportunity Employer/Vet/Disability.