Work From Home Customer Service Associate – Entry Level

AO Globe Life; Boston (MA); Remote; USD 31,850 - 45,500; Full time

Benefits offered by this job

Remote work nationwide

Paid training

Licensing support

Weekly pay

Performance bonuses

Career development

Team culture

Job summary

AO Globe Life is hiring professionals to serve credit union members with guidance on available benefit programs. This fully remote role offers flexibility, training, and licensing support to help clients understand coverage options for financial security.

You'll conduct virtual consultations, assess client needs, and guide enrollment while maintaining compliant documentation. The position supports ongoing development, performance bonuses, and long-term renewals within a collaborative team.

Qualifications

• Strong communicators who explain options clearly.
• Experience in customer service or sales is helpful but not required.
• Comfortable using video conferencing and digital tools.
• Organized and self-motivated, able to work independently.

Responsibilities

• Conduct scheduled virtual consultations with members via Zoom.
• Explain benefit options clearly and professionally.
• Guide members through enrollment and onboarding.
• Maintain accurate documentation and ensure compliance.
• Provide follow-up communication and ongoing support.
• Participate in team training and development.

Skills

Communication skills

Customer service

Video conferencing

Independent work

Organizational skills

Tools

Zoom

Job description

AO Globe Life is expanding and hiring professionals to serve credit union members who are already connected with our organization and seeking guidance on available benefit programs. This fully remote opportunity offers flexibility, professional development, and the ability to help individuals and families understand coverage options that support their financial security.

Comprehensive training and licensing support are provided, making this an excellent opportunity for individuals beginning a new career or building on existing client service experience.

Key Responsibilities

• Conduct scheduled virtual consultations with credit union members through Zoom
• Assess client needs and explain available benefit options clearly and professionally
• Guide individuals and families through the enrollment and onboarding process
• Maintain accurate digital documentation and ensure compliance standards are met
• Provide responsive follow-up communication and ongoing client support
• Participate in team training sessions, mentorship programs, and professional development

What We Offer

• Fully remote position available throughout the United States
• Flexible scheduling that supports work–life balance
• Pre-qualified client consultations provided—no cold outreach required
• Paid training and full licensing support
• Weekly compensation through a performance-based structure
• Long-term income opportunities through vested renewals
• Monthly and quarterly performance bonuses
• Leadership development and advancement pathways
• Supportive, collaborative team culture

Ideal Candidates

• Strong communicators who enjoy helping people understand important information
• Organized and self-motivated professionals comfortable working independently
• Individuals confident using video conferencing platforms and digital tools
• Candidates seeking meaningful, service-oriented work
• Experience in customer service, client advising, or sales is helpful but not required

Requirements

• Authorized to work in the United States
• Reliable high-speed internet connection
• Windows-based laptop or desktop computer with webcam capability

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with credit unions, labor unions, and veteran organizations to provide supplemental benefits to working‑class families across the United States. Through a growing remote‑first workforce, the organization offers stability, professional growth, and opportunities to build meaningful careers while serving communities nationwide.