REMOTE Customer Service Position

AO Globe Life; Grand Rapids (MI); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Pre-qualified appointments

Commission-based pay with renewals

Training and licensing support

Career advancement opportunities

Supportive team culture

Job summary

AO Globe Life is seeking Remote Client Support Specialists to assist families nationwide from home. This remote-first role offers growth potential, long-term earning potential, and meaningful client impact.

All client appointments are pre-scheduled with no cold calling. You will host virtual consultations, guide clients through options, and maintain digital records while delivering quality service and ongoing training.

Qualifications

• Strong communication with clients.
• Ability to manage multiple tasks with accuracy and timeliness.
• Comfort with remote collaboration tools and digital records.

Responsibilities

• Host scheduled virtual consultations to understand client needs.
• Guide clients through benefit options and enrollment with clarity and professionalism.
• Maintain accurate digital records and manage timely follow-up communication.
• Deliver high-quality service and build lasting client relationships.
• Participate in ongoing training, mentorship, and team development sessions.

Skills

Customer service

Communication

Remote work

Tools

Zoom

Cloud-based systems

Job description

AO Globe Life is hiring Remote Client Support Specialists to assist families nationwide in accessing essential supplemental benefit programs—all from home. This purpose-driven, remote-first role is designed to provide professional growth, long-term earning potential, and meaningful client impact.

Whether you are launching your career or seeking a new direction, this opportunity offers the chance to build income stability and advancement potential while helping families protect what matters most.

All client appointments are pre-scheduled. There is no cold calling or outbound prospecting.

Key Responsibilities

• Host scheduled virtual consultations to understand each client’s needs
• Guide clients through available benefit options and enrollment with clarity and professionalism
• Maintain accurate digital records and manage timely follow-up communication
• Deliver high-quality service and build lasting client relationships
• Participate in ongoing training, mentorship, and team development sessions

What We Offer

• 100% remote work environment within the United States
• Flexible scheduling to support work-life balance
• Pre-qualified client appointments only
• Commission-based compensation with vested renewals for long-term income growth
• Paid training and full licensing support
• Clear career advancement pathways into leadership roles
• Supportive, collaborative, and people-first team culture

Who Thrives in This Role

• Strong communicators who prioritize client experience
• Organized, adaptable self-starters who work well independently
• Professionals comfortable using Zoom and cloud-based digital systems
• Individuals with backgrounds in customer service, consulting, hospitality, or advisory roles (preferred but not required)
• Growth-minded professionals open to mentorship and continuous development

Requirements

• Authorized to work in the United States
• Reliable high-speed internet connection
• Windows-based laptop or PC with a working webcam

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with unions, credit unions, veterans’ organizations, and associations to provide supplemental benefits that protect working-class families nationwide. Our remote-first culture is built on service, integrity, and long-term professional development—supporting both the families we serve and the team members who represent us.