Work from Home Inbound Customer Service (State of Missouri)

Colony Brands Inc.; Missouri; Remote; USD 17,000 - 24,000; Part time

Benefits offered by this job

Performance Based Pay/Incentives

Shift Premium pay for additional/week/

Holiday Pay

Employee Discounts

Flexible Work Schedules

Job summary

Colony Brands Inc. is hiring a Work-from-Home Inbound Customer Service Representative for the State of Missouri. The role handles inbound inquiries, takes orders, verifies customer information, tracks packages, and answers questions from home.

Training is provided, and email communications will be used for updates. The position offers a starting wage of $15.00 per hour with upsell commission opportunities, flexible scheduling, and employee discounts.

Qualifications

• Experience in inbound customer service or call center environments.
• Ability to navigate multiple systems while speaking with customers.
• Strong computer and keyboard proficiency required for home setup.

Responsibilities

• Handle inbound customer inquiries, take orders, verify information, and answer questions.
• Track packages and provide status updates to customers.
• Upsell products and respond to product related concerns while maintaining positive relations.

Skills

Customer service

Communication

Typing

Problem solving

Tools

Windows 11

Wired headset

Keyboard (F-Keys)

Job description

Work from Home Inbound Customer Service (State of Missouri)

Job Description

SC Data Center, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. This position is only open to candidates 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.

Please call us at 608-328-8480 if you have additional questions.

Start at $15.00 per hour and earn upsell commission on top! Choose your own availability and work around your existing commitments, making this the perfect role for those looking to earn extra cash before the holidays or as a seasonal second job.

As a Work at Home Inbound Customer Service Representative you are responsible for maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions.

Working from home entails a high level of computer knowledge as you will be required to navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone.

SC Data Center Inc., offers flexible schedules, paid training, employee discounts up to 50%, and Booster Discount Certificates that allow employees to purchase company products for free. As a Home Agent you will be able to work from the ease of your own home provided that your computer meets our minimum technical requirements (see below). Your next opportunity is just a few clicks away!

Preferred Computer Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
• AMD Ryzen 2nd Generation or newer OR
• INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Internet Download Speed: 10.0 MBPS
• Internet Upload Speed: 5.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
• AMD 2.1GHZ or higher OR
• INTEL 1.8GHZ or higher, OR
• INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Internet Download Speed: 4.0 MBPS
• Internet Upload Speed: 2.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements

• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Training Requirements (Mandatory)

• 1st Shift Training - 2 weeks (M-F), 8:30am-3:30pm CST
• 2nd Shift Training - 2 weeks (M-F), 5:00pm-11:00pm CST
• Weekend Training - 3 weekends (Sa-Su), 8:00am-4:00pm CST

Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [e-mail] and [e-mail]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.

About Us

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

Benefits Details

Temporary/Part-Time Employee Benefits/Perks:

• Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles
• Shift Premium pay for 2nd, 3rd, and Weekend shifts
• Holiday Pay for employees returning for their fifth consecutive season
• Safety and Attendance Incentives
• Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
• Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores
• Flexible Work Schedules

Job Category

Customer Service

Employment Type

Temporary/Part-Time