Work from Home Inbound Customer Service (State of Kansas)

Colony Brands Inc.; Kansas; Remote; USD 16,000 - 23,000; Part time

Benefits offered by this job

Performance pay

Shift premium

Holiday pay

Employee discounts

Flexible work schedules

Job summary

Colony Brands Inc. is seeking a Work at Home Inbound Customer Service Representative in Kansas. Start at $14.00 per hour with upsell commission, flexible part-time seasonal hours, and paid training. You will handle orders, verify details, track shipments, and answer questions from home using multiple systems.

Applicants must be 18+ and reside in KS or listed states. A computer with Windows 11, a wired connection, and a headset are required. Training includes shifts across days and evenings CST.

Qualifications

• Must be 18+ and reside in KS or listed states.
• Experience in customer service is preferred.
• Ability to work from home with required equipment and internet speeds.
• Proficient with computers and navigating multiple systems.

Responsibilities

• Take orders and verify information.
• Track packages and answer customer questions.
• Maintain positive customer relations with callers.

Skills

Customer service

Phone support

Tools

Windows 11

Headset

Job description

Work At Home

Kansas

Job Description

SC Data Center, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. This position is only open to candidates 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin. The role offers a flexible part-time, seasonal job that fits your schedule. Start at $14.00 per hour and earn upsell commission on top. Choose your own availability and work around your existing commitments. This is an excellent opportunity for those looking to earn extra cash before the holidays or as a seasonal second job.

As a Work at Home Inbound Customer Service Representative you are responsible for maintaining positive customer relations by addressing all types of product related concerns, including taking orders, verifying information, tracking packages, and answering customer questions. Working from home entails a high level of computer knowledge as you will be required to navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone. SC Data Center Inc., offers flexible schedules, paid training, employee discounts up to 50%, and Booster Discount Certificates that allow employees to purchase company products for free. As a Home Agent you will be able to work from the ease of your own home provided that your computer meets our minimum technical requirements (see below).

Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [e-mail] and [e-mail]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.

Preferred Computer Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
  • AMD Ryzen 2nd Generation or newer OR
  • INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Internet Download Speed: 10.0 MBPS
• Internet Upload Speed: 5.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
  • AMD 2.1GHZ or higher OR
  • INTEL 1.8GHZ or higher, OR
  • INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Internet Download Speed: 4.0 MBPS
• Internet Upload Speed: 2.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements

• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Training Requirements (Mandatory)

• 1st Shift Training - 2 weeks (M-F), 8:30am-3:30pm CST
• 2nd Shift Training - 2 weeks (M-F), 5:00pm-11:00pm CST
• Weekend Training - 3 weekends (Sa-Su), 8:00am-4:00pm CST

About Us

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

Benefits Details

Temporary/Part-Time Employee Benefits/Perks:

• Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles
• Shift Premium pay for 2nd, 3rd, and Weekend shifts
• Holiday Pay for employees returning for their fifth consecutive season
• Safety and Attendance Incentives
• Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
• Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores
• Flexible Work Schedules

Job Category

Customer Service

Employment Type

Temporary/Part-Time