Work from Home Inbound Customer Service (State of Arkansas)

Colony Brands Inc.; Arkansas; Remote; USD 16,000 - 23,000; Part time

Benefits offered by this job

Employee discounts (up to 50%)

Paid training

Flexible schedules

Discount certificates

Job summary

SC Data Center, Inc. is seeking a Work at Home Inbound Customer Service Representative to maintain positive customer relations by taking orders, verifying information, tracking packages, and answering questions.

This remote role requires strong computer skills and the ability to navigate multiple systems while speaking with customers on the phone. Employees receive flexible schedules, paid training, and discounts, with up to 50% on company products and Booster Discount Certificates.

Qualifications

• High level of computer knowledge required for home-based work.

Responsibilities

• Take orders from customers and verify information.
• Track packages and update status in systems.
• Answer customer questions and resolve concerns over the phone.

Skills

Customer service

Phone communication

Computer literacy

Job description

Job Description

SC Data Center, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program.

• This position is only open to candidates 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.

Start at $14.00 per hour and earn upsell commission on top!

As a Work at Home Inbound Customer Service Representative you are responsible for maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions. Working from home entails a high level of computer knowledge as you will be required to navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone.

SC Data Center Inc., offers flexible schedules, paid training, employee discounts up to 50%, and Booster Discount Certificates that allow employees to purchase company products for free. As a Home Agent you will be able to work from the ease of your own home provided that your computer meets our minimum technical requirements (see below).

Preferred Computer Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
  • AMD Ryzen 2nd Generation or newer OR
  • INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet

• Internet Download Speed: 10.0 MBPS
• Internet Upload Speed: 5.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
  • AMD 2.1GHZ or higher OR
  • INTEL 1.8GHZ or higher, OR
  • INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet

• Internet Download Speed: 4.0 MBPS
• Internet Upload Speed: 2.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements

• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Training Requirements (Mandatory)

• 1st Shift Training - 2 weeks (M-F), 8:30am-3:30pm CST
• 2nd Shift Training - 2 weeks (M-F), 5:00pm-11:00pm CST
• Weekend Training - 3 weekends (Sa-Su), 8:00am-4:00pm CST

Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [e-mail] and [e-mail]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.

About Us

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

Benefits Details

Temporary/Part-Time Employee Benefits/Perks:

• Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles
• Shift Premium pay for 2nd, 3rd, and Weekend shifts
• Holiday Pay for employees returning for their fifth consecutive season
• Safety and Attendance Incentives
• Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
• Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores
• Flexible Work Schedules

Job Category

Customer Service

Employment Type

Temporary/Part-Time