Work from Home Inbound Customer Service (State of Alabama)

Freddie Mac; United States; Remote; Part time

Job summary

A leading company is seeking a Work at Home Inbound Customer Service Representative. This part-time, seasonal role offers flexible scheduling and the opportunity to earn commission. Ideal for those looking for extra cash during the holidays. Responsibilities include maintaining customer relations and addressing product concerns.

Benefits

Performance-based pay and incentives

Flexible Work Schedules

Employee Discounts on items ordered

Qualifications

• High level of computer knowledge required.
• Ability to navigate multiple systems while speaking with customers.

Responsibilities

• Maintain positive customer relations by addressing product-related concerns.
• Take orders, verify information, and track packages.

Skills

Customer Relations

Computer Knowledge

Job description

Job Description

SC Data Center, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program.

*This position is only open to candidates 18 years or older living in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.*

Work at Home! You can apply online at https://www.sccontactcenters.com/apply/work-at-home/. Please call us at 608-328-8480 if you have additional questions!

Join our team! Are you looking for a flexible part-time, seasonal job that fits your schedule? Start at $14.00 per hour and earn upsell commission on top! Choose your own availability and work around your existing commitments, making this the perfect role for those looking to earn extra cash before the holidays or as a seasonal second job. Join a supportive team that values your time and effort.

As a Work at Home Inbound Customer Service Representative, you will be responsible for maintaining positive customer relations by addressing all types of product-related concerns, including taking orders, verifying information, tracking packages, and answering customer questions. Working from home requires a high level of computer knowledge, as you will need to navigate multiple systems and enter information using your keyboard, including function keys, while speaking with customers on the phone. SC Data Center Inc. offers flexible schedules, paid training, employee discounts up to 50%, and Booster Discount Certificates that allow employees to purchase company products for free. As a Home Agent, you will be able to work from the comfort of your home, provided your computer meets our minimum technical requirements (see below). Your next opportunity is just a few clicks away!

Preferred Computer Requirements

A PC or Laptop with:

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor - AMD Ryzen 2nd Generation or newer OR Intel i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet:

• Download Speed: 10.0 MBPS
• Upload Speed: 5.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor - AMD 2.1GHz or higher OR Intel 1.8GHz or higher; or Intel 1.7GHz or lower with i3, i5, i7, or Pentium with 4+ cores, 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet:

• Download Speed: 4.0 MBPS
• Upload Speed: 2.0 MBPS

Other Requirements

• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Training Requirements (Mandatory):

• 1st Shift Training - 2 weeks (M-F), 8:30am-3:30pm CST
• 2nd Shift Training - 2 weeks (M-F), 5:00pm-11:00pm CST
• Weekend Training - 3 weekends (Sa-Su), 8:00am-4:00pm CST

Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [e-mail] and [e-mail]. To prevent these emails from ending up in your junk/spam folders, set your email filter to unblock, whitelist, or accept emails from these addresses.

About Us

SC Data Center, Inc. is a customer-centric business supporting warehousing, information technology, and contact centers. It is an affiliate of Colony Brands, Inc., one of North America's largest multi-channel direct-marketing companies. We support our communities and offer many benefits and programs to enhance employee well-being.

Benefits Details

Temporary/Part-Time Employee Benefits/Perks:

• Performance-based pay and incentives
• Shift Premium pay for 2nd, 3rd, and Weekend shifts
• Holiday Pay for employees returning for their fifth consecutive season
• Safety and Attendance Incentives
• Employee Discounts on items ordered from catalogs and selected Outlet Stores (45%-50% off)
• Employee Mini Stores with discounted products
• Flexible Work Schedules