Work from Home Inbound Customer Service (State of Alabama)

Colony Brands Inc.; Huntsville (AL); Remote; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a part-time customer service representative, where you can enjoy the flexibility of working from home. This role allows you to choose your own hours, making it perfect for those looking to earn extra income during the holidays or as a second job. You'll be part of a supportive team that values your contributions and offers performance-based pay. With opportunities for upsell commissions and a range of employee benefits, this is an exciting chance to enhance your skills in a dynamic environment.

Benefits

Performance-based pay

Flexible schedules

Employee discounts (45-50%)

Holiday pay for returning employees

Qualifications

• Must be at least 18 years old and reside in specified states.
• Ability to navigate multiple systems while assisting customers.

Responsibilities

• Maintain positive customer relations by addressing product-related concerns.
• Take orders, verify information, and track packages.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

PC or Laptop

Wired USB Headset

Webcam

Job description

Work from Home Inbound Customer Service (State of Alabama)

SC Data Center, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program.

This position is only open to candidates 18 years or older living in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.

You can apply online at https://www.sccontactcenters.com/apply/work-at-home/. For questions, call us at 608-328-8480.

Join our team!

Are you seeking a flexible part-time, seasonal job that fits your schedule? Start at $14.00 per hour, with additional upsell commissions. Choose your own availability and work around your commitments. This role is ideal for earning extra cash during the holidays or as a second job. Join a supportive team that values your effort.

Role Responsibilities

• Maintain positive customer relations by addressing product-related concerns.
• Take orders, verify information, track packages, and answer customer questions.
• Navigate multiple systems and enter information accurately while speaking with customers on the phone.

Technical Requirements

Must meet the following computer specifications:

Preferred Computer Requirements

• PC or Laptop with supported MS Windows 11
• Processor: AMD Ryzen 2nd Gen or newer, or Intel i-series 8th Gen or newer with 4+ cores (2018+)
• 8GB RAM
• 10GB Free Hard Disk Space
• High-speed wired internet: 10.0 MBPS download, 5.0 MBPS upload

Minimum Computer Requirements

• PC or Laptop with supported MS Windows 11
• Processor: AMD 2.1GHz+ or Intel 1.8GHz+ (2016+), or Intel i3/i5/i7/Pentium with 4+ cores
• 4GB RAM
• 10GB Free Hard Disk Space
• High-speed wired internet: 4.0 MBPS download, 2.0 MBPS upload

Other Requirements

• Function Keys (F-Keys) keyboard
• Wired USB headset
• Webcam (recommended)
• Dual monitors (recommended)
• Monitor size 17+ inches (recommended)
• External mouse (recommended)

Training Schedule

• 1st Shift: 2 weeks (M-F), 8:30am-3:30pm CST
• 2nd Shift: 2 weeks (M-F), 5:00pm-11:00pm CST
• Weekend: 3 weekends (Sa-Su), 8:00am-4:00pm CST

Application Process

Most communication will be via email. Use a valid email checked regularly. Expect emails from [e-mail] and [e-mail]. Adjust spam filters to accept emails from these addresses.

About Us

SC Data Center, Inc. supports warehousing, IT, and contact centers. Affiliated with Colony Brands, Inc., a leading North American direct-marketing company. We support our communities and offer employee benefits.

Benefits

• Performance-based pay and incentives
• Shift premiums for 2nd, 3rd, and weekend shifts
• Holiday pay for returning employees
• Safety and attendance incentives
• Employee discounts (45-50%)
• Employee mini-stores
• Flexible schedules

Job Details

Category: Customer Service

Type: Temporary/Part-Time