Service Center Support Specialist - Facility Operations & Maintenance Support at University of [...]

University of Delaware; Fayetteville (NC); On-site; USD 39,930 - 43,923; Full time

Job summary

A prominent educational institution seeks a Service Center Support Specialist to manage customer interactions and maintenance requests. This position requires a high school diploma and two years of related experience. In addition, candidates should demonstrate good customer service skills and familiarity with management systems. Responsibilities include greeting customers, maintaining key inventories, and communicating updates on facility operations. The salary is between $39,930 and $43,923, based on experience and education.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years experience in a related area.

Responsibilities

• Greet customers and manage maintenance requests.
• Administer key inventory and take payments.
• Provide proactive communication regarding work status and maintenance activities.

Skills

Good customer service skills

Ability to communicate orally and in writing

Knowledge of computers and software applications

Ability to conduct research and compile data

Ability to operate standard office equipment

Knowledge of record keeping procedures

Education

High school diploma

Tools

Microsoft Office

FAMIS

Workday

Job description

Service Center Support Specialist - Facility Operations & Maintenance Support

This position is Open until filled. Early applications are encouraged as the position may close before the listed deadline once a suitable candidate is found.

Summary of Job Duties

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center. This position will evaluate incoming work requests, ensure correct information is entered into the system, and route them appropriately for expeditious handling. This position will administer key inventory, take payments/deposits for keys, and process information for vehicle rentals. This position will also engage in proactive communications to keep customers informed of work status, outages, and upcoming maintenance activities which may impact building operations. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications

• The formal education equivalent of a high school diploma
• At least two years of experience in a specialized or related area applicable to work performed

Preferred Qualifications

• General office experience
• Demonstrated good customer service skills
• Familiarity with FAMIS, UA’s Computerized Maintenance Management System (CMMS)
• Familiarity with Workday

Knowledge, Skills & Abilities

• Knowledge of record keeping procedures
• Knowledge of the principles and practices of mathematics and statistics
• Knowledge of work-related subject area
• Knowledge of computers and software applications
• Ability to conduct research and compile data into report form
• Ability to establish and maintain filing systems
• Ability to operate standard office equipment and use of Microsoft Office
• Ability to analyze documents to determine compliance with rules, regulations, and procedures
• Ability to communicate both orally and in writing
• Ability to effectively communicate verbally and in writing, not only with staff, but with deans, directors, department heads, etc.
• Familiarity with Facility Management processes and organization
• Knowledge of accessibility and usability standards for digital content
• Knowledge of data analysis techniques and platforms
• Excellent written and oral communication skills

Salary Information

$39,930 - $43,923; Commensurate with education and experience

Required Documents to Apply

• Cover Letter/Letter of Application, Resume

Optional Documents

• Proof of Veteran Status

Recruitment Contact Information

Caitlin Hughes, Strategic Talent Acquisition Specialist, [e-mail]