Work Control & Administrative Coordinator

James Madison University; Harrisonburg (VA); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement benefits

Well-being program

Tuition waiver

Job summary

James Madison University is seeking an Administrative and Work Control Program Support to coordinate work orders, serve as a central contact in Work Control, and assist techs, staff and customers from origination to completion. Hours are Monday–Friday, 11am–7pm.

The role requires strong organization, communication, and experience in maintenance environments, with opportunities for growth and comprehensive benefits. Joining JMU means contributing to a dynamic campus community.

Qualifications

• Ability to work independently with minimal supervision.
• Ability to work well under pressure while staying organized, prioritizing and meeting deadlines.
• Ability to work well with supervisors, managers and work collaboratively with others.
• Effective verbal and written communication skills to interact with department staff, faculty and students.
• Experience working in a maintenance or trades environment.
• Basic accounting knowledge.
• Ability to learn campus computer programs.
• Ability to provide a positive customer service image.
• Availability to temporarily work another shift based on business needs.

Responsibilities

• Reviewing all work orders to verify correct locations, shops, account codes and statuses.
• Reviewing, approving or rejecting work order requests.
• Initiating work orders.
• Generating and completing incoming estimates.
• Researching and responding to customer requests for emergency work, special instructions, status or changes to work orders/projects.
• Communicating emergency and non-scheduled work needs with supervisors and tradesmen using department's 2-way radio.
• Ensuring all necessary information is communicated to supervisor and next working shift.
• Communicating with customers with updates and what corrective action is being taken.

Skills

Independent work

Under pressure

Team collaboration

Verbal and written communication

Maintenance/trades experience

Basic accounting

Campus computer programs

Customer service

Flexible shifts

Job description

James Madison University is seeking an Administrative and Work Control Program Support to coordinate work orders, serve as a central contact in Work Control, and assist techs, staff and customers from origination to completion. Hours are Monday–Friday, 11am–7pm.

The role requires strong organization, communication, and experience in maintenance environments, with opportunities for growth and comprehensive benefits. Joining JMU means contributing to a dynamic campus community.