Administrative & Work Control Coordinator (Evenings 11–7)

JMU Careers; Harrisonburg (VA); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Generous Leave

Health Coverage

Retirement Benefits

Balanced Dukes program

Tuition Waiver

Job summary

James Madison University (JMU) is seeking an Administrative and Work Control Program Support to serve as a central point of contact for the Work Control department, handling orders from origination to completion. Working hours are Monday–Friday, 11am–7pm, on-site at the Harrisonburg campus.

The role requires independent judgment, strong communication with staff and students, and experience in a maintenance environment. Background check and E-Verify apply.

Qualifications

• Ability to work independently with minimal supervision and exercise appropriate judgment.
• Ability to work well under pressure while staying organized, prioritizing and meeting deadlines.
• Ability to work well with supervisors, managers and work collaboratively with others.
• Effective verbal and written communication skills to interact with department staff, faculty and students.
• Experience working in a maintenance or trades environment.
• Basic accounting knowledge.
• Ability to learn campus computer programs.
• Ability to provide a positive customer service image.
• Availability to temporarily work another shift based on business needs.

Responsibilities

• Reviewing all work orders to verify correct locations, shops, account codes and statuses.
• Reviewing, approving or rejecting work order requests.
• Initiating work orders.
• Generating and completing incoming estimates.
• Researching and responding to customer requests for emergency work, special instructions, status or changes to work orders/projects.
• Communicating emergency and non-scheduled work needs with supervisors and tradesmen using department's 2-way radio.
• Ensuring all necessary information is communicated to supervisor and next working shift.
• Communicating with customers with updates and what corrective action is being taken.

Skills

Independent work

Work under pressure

Team collaboration

Verbal and written communication

Customer service

Basic accounting

Job description

James Madison University (JMU) is seeking an Administrative and Work Control Program Support to serve as a central point of contact for the Work Control department, handling orders from origination to completion. Working hours are Monday–Friday, 11am–7pm, on-site at the Harrisonburg campus.

The role requires independent judgment, strong communication with staff and students, and experience in a maintenance environment. Background check and E-Verify apply.