Work-at-Home Inbound Sales Agent

MCI; Fort Campbell (TN); Remote; USD 28,000 - 35,000; Full time

Job summary

A leading company in Business Process Outsourcing is seeking a Customer Service Representative in Fort Campbell, TN. This role requires excellent communication and problem-solving skills, and offers comprehensive health benefits, incentives, and room for career growth. Join a fun and supportive environment with world-class training.

Benefits

Career advancement opportunities

Cash bonuses and prizes

Comprehensive health benefits

Paid time off and holidays

Casual dress code

World-class training

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Utilize training to answer questions and sell products.
• Document and process customer orders.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Problem-solving skills

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Incentives and rewards including cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Paid time off and holidays to support work-life balance
- Fun, engaging work environment with a casual dress code
- World-class training provided to ensure employee success

What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
- Listen to customers, understand their needs, and resolve customer issues
- Document and process customer orders in appropriate systems
- Attend meetings and training to stay up to date on program knowledge and process changes

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Customer service oriented with strong problem-solving skills

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
- State or Federal work experience

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