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Join a dynamic and engaging company in the Business Process Outsourcing industry, where you can enhance your skills while earning a paycheck. This role offers opportunities for career advancement and growth, along with a supportive work-life balance through paid time off and holidays. You will be responsible for handling customer inquiries and providing exceptional service in a fun, casual environment. With comprehensive health benefits and incentives, this position is perfect for those looking to thrive in a customer-focused role. If you're passionate about helping others and eager to learn, this opportunity is for you!
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid Time Off (PTO) and paid holidays to support work-life balance
- Incentives and rewards including cash bonuses and prizes
- Comprehensive health benefits after 90 days for full-time employees
- Fun, engaging work environment with a casual dress code
- Paid training provided to enhance skills while earning a paycheck
What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Accurately answer customer questions and sell appropriate products and services using knowledge base and training
- Listen to customers, understand their needs, and resolve customer issues
- Document and process customer orders in appropriate systems
- Attend meetings and training to stay updated on changes to program knowledge, systems, and processes
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Strong team orientation and customer focus
How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #Incentives #TrainingProvided
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