Travel Insurance Claims Examiner

Trawick International; United States; Remote; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a self-motivated and detail-oriented Travel Insurance Claims Examiner to join their remote team. This role involves processing travel claims, ensuring documentation accuracy, and providing exceptional customer service. With a flexible work schedule and a supportive virtual training program, this position offers a unique opportunity to contribute to a culture of respect and innovation. Ideal candidates will possess strong communication skills and a commitment to excellence in claims processing. If you're looking for a rewarding career in the insurance industry, this is the perfect opportunity for you.

Benefits

Flexible Work Schedule

Paid Holidays

Medical/Dental Insurance

401K Investment Options

Paid Time Off (PTO)

Qualifications

• 1-2 years of experience processing travel policy claims.
• Ability to work independently with minimal guidance.

Responsibilities

• Timely processing of travel cancellation and lost baggage claims.
• Ensure proper documentation for claims validation.
• Provide professional customer service to clients.

Skills

Claims Processing

Customer Service

Data Entry

Communication Skills

Attention to Detail

Problem-Solving

Education

High School Diploma

Tools

WorldTracer System

Job description

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Join to apply for the Travel Insurance Claims Examiner role at Trawick International

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Currently accepting candidates that reside in the following states: Alabama, Florida, Georgia, Illinois, Indiana, Missouri, Mississippi.

SureGo Administrative Services is looking for someone who is self-motivated, enthusiastic, thoughtful, and patient.

This is a permanent work from home position that includes a virtual paid training program. Currently, we are accepting applications from individuals who reside in the United States only.

Qualifications

• High school diploma or equivalent.
• 1 -2 years of experience processing travel policy claims for trip cancellation and lost baggage
• An active insurance license in the state in which they are working is desired but not required
• Familiarity with navigating airline claims processes such as contacting airlines to confirm flight itinerary, confirm travelers have filed their lost baggage claims with the airline, obtain confirmation letters, etc.
• Experience with the WorldTracer system and knowledge of different destination compensation for flight disruptions/delays/lost baggage
• Excellent verbal, written, and interpersonal communication skills
• Ability to prioritize and manage multiple tasks
• Ability to work independently with minimum guidance
• Strong data entry skills and attention to detail
  
  

Responsibilities

• Claims Examiners are responsible for timely processing and/or adjudicating travel cancellation, or lost baggage claims according to the insurance policy provisions
• Ensure that all proper and necessary documentation is provided and validated at the time of claim (proper and valid receipts, proofs of purchase, calling retailers to validate receipts submitted for high ticket items, validating death certificates, attending physician statements, tour brochures, etc.)
• Validate airline refunds or letters from travel providers regarding non-refundable travel arrangements
• Request written verification from travelers with professionalism and knowledge-based guidance as it relates to airline credits and refunds or rescheduling a tour/trip for a later date in exchange for refund
• Read and interpret travel insurance policy language and adjudicate claims accordingly
• Respond to written communications from policy holders as needed with
• Provide professional customer service to our internal and external customers
  
  

Benefits

• Monday-Friday, work from home schedule. Flex schedule with start times between 6AM-10AM
• 12 paid Holidays each year after 90 days
• Medical/Dental, Short Term, Long Term and Basic Life 100% paid for the employee after 90 days. Dependents can be added at an out-of-pocket cost.
• PTO accrued weekly after 90-days
• 401K investment options after 90-days
  
  

Home Office Requirements

• Private, secure, independent, distraction free workspace
• Computer equipment will be provided
• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that: (you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps
  
  

Be part of a team committed to a culture of Respect, Ownership, Innovation, and Integrity

We offer exceptional professional growth opportunities; a casual, friendly work environment; and competitive wages and benefits.

Trawick International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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