Work at Home Customer Service Agent (Full-Time & Part-Time) (NE)

Freddie Mac; Oklahoma (Westmoreland County); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in Business Process Outsourcing is seeking Customer Service Agents for remote positions. This role involves assisting customers, managing accounts, and providing solutions to queries. Ideal candidates will possess excellent communication skills and a high school diploma, with strong opportunities for career progression and a supportive work culture.

Benefits

Comprehensive health benefits after 90 days

Paid time off and training

Fun contests with cash bonuses and prizes

Supportive and collaborative work environment

Qualifications

• Must be 18 years or older.
• Ability to type 20+ words a minute.
• Strong problem-solving and negotiation skills preferred.

Responsibilities

• Listen to customers and resolve issues.
• Utilize systems for account management.
• Explain products and ensure first call resolution.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing skills

Problem-solving skills

Negotiation skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Work at Home Customer Service Agent (Full-Time & Part-Time) (NE)

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation based on experience
- Opportunities for career advancement and internal promotions
- Comprehensive health benefits after 90 days of employment
- Engage in fun contests with cash bonuses and prizes, including electronics and vacations
- Enjoy a supportive and collaborative work environment with a casual dress code
- Paid time off and paid training to support work-life balance

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade products
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Strong problem-solving and negotiation skills
- Ability to multi-task and self-manage in a fast-paced environment
- Exceptional interpersonal skills and relationship-building capabilities

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

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