Work at Home Customer Service Agent (Full-Time & Part-Time) (NE)

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading business process outsourcing firm, where you will engage with customers, understand their needs, and provide effective solutions. This role offers an exciting opportunity to develop your communication and problem-solving skills while working in a fun and casual environment. With a focus on employee growth, you will benefit from regular raises and incentives, including monetary rewards and prizes. If you thrive in a fast-paced setting and are passionate about customer service, this position could be your next great career move. Embrace the chance to advance within the organization while making a meaningful impact on customer satisfaction.

Benefits

Comprehensive Benefits Package

Medical Coverage

Dental Coverage

Vision Coverage

Regular Raises

Incentives and Prizes

Casual Dress Code

Advancement Opportunities

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent communication skills and basic knowledge of Microsoft Office required.

Responsibilities

• Listen to customers and resolve their issues effectively.
• Utilize technology for account management and recognize sales opportunities.

Skills

Organizational Skills

Written Communication

Oral Communication

Problem-Solving

Conflict Resolution

Customer Focus

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

1. Salary up to $16.10/hour
2. Opportunity for regular raises based on tenure and performance
3. Incentives including monetary rewards and prizes such as electronics and trips
4. Comprehensive benefits package including medical, dental, and vision coverage options
5. Fun, engaging work environment with a casual dress code
6. Advancement opportunities within the organization

What to Expect (Job Responsibilities):

1. Listen to customers, understand their needs, and resolve customer issues
2. Utilize systems and technology to complete account management tasks
3. Recognize sales opportunities and apply sales skills to upgrade
4. Explain and position products and processes with customers
5. Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):

1. Must be 18 years of age or older
2. High school diploma or equivalent
3. Excellent organizational, written, and oral communication skills
4. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
5. Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):

1. Strong team orientation and customer focus
2. Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
3. An aptitude for conflict resolution, problem-solving, and negotiation
4. The ability to multi-task, stay focused, and self-manage
5. Excellent interpersonal skills and the ability to build relationships with your team and customers

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.