Inside Sales/ Customer Service Representative

Glass Doctor®; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in glass services is looking for a motivated Inside Sales and Customer Service Representative. In this dynamic role, you will be the face of the company, engaging with customers to fulfill their glass needs while meeting sales targets. If you're a self-starter with a passion for customer satisfaction and a knack for problem-solving, this is your chance to shine. Join a team that values integrity, respect, and a fun work environment, where your contributions will directly impact customer experiences and drive business success.

Benefits

Paid Time Off

Health Insurance

401k

Qualifications

• Prior experience in the auto and/or flat glass industry is a plus.
• Computer literate with knowledge of business software.
• Excellent communication and organizational skills.

Responsibilities

• Meet or exceed monthly sales goals.
• Receive incoming calls professionally and courteously.
• Handle customer complaints and service requests.

Skills

Customer Service

Sales Skills

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma

Tools

Tablet Technology

Business Software

Spreadsheet Applications

Job description

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We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.

As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities

• Meet or exceed monthly sales goals
• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions
  
  

Job Requirements

• Prior experience in the auto and/or flat glass industry is a plus
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Proficiency to navigate tablet based technology
• Excellent communication skills
• Good organizational and time management skills
• Professional appearance and personality
  
  

Benefits: Paid Time Off, Health Insurance, 401k

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Compensation: $12.00 - $17.00 per hour

Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.

Notice

Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement
  
  

I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Required

Preferred

Job Industries

• Customer Service

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Glass, Ceramics and Concrete Manufacturing

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