Customer Service Representative

Addison Group; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Representatives to join their dynamic team. In this role, you will provide empathetic support to customers, helping them navigate assistance programs over the phone. Your ability to communicate clearly and assess financial information will be key to ensuring customer satisfaction. With comprehensive training and a collaborative work culture, this position offers a rewarding opportunity to make a positive impact in people's lives. If you're passionate about helping others and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Excellent verbal communication and empathy to assist customers.
• Strong attention to detail for assessing financial information.

Responsibilities

• Handle inbound and outbound customer calls regarding mortgage assistance.
• Evaluate financial situations to determine eligibility for programs.

Skills

Verbal Communication

Attention to Detail

Customer Service

Empathy

Basic Computer Proficiency

Education

High School Diploma

Job description

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This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

Direct message the job poster from Addison Group

Recruiting Manager @ Addison Group | Strategic Planning, Coaching

Job Title: Customer Service Representative

Pay: $17.00-$18.00/hour

Job Description:

Our client is seeking enthusiastic and compassionate Customer Service Representatives to join their team. As a representative, you will be responsible for assisting customers with identifying assistance programs. This role involves interacting with customers over the phone in a call center environment, providing empathetic support, and guiding them through available options.

Key Responsibilities:

• Handle inbound and outbound customer calls, addressing inquiries and offering assistance with mortgage-related concerns.
• Evaluate customers' financial situations to determine eligibility for various assistance programs.
• Walk customers through the application process for mortgage relief programs.
• Keep accurate records of customer interactions and financial assessments.
• Work with other team members to ensure customer satisfaction and seamless service delivery.
• Meet performance targets for call handling, customer satisfaction, and program enrollment.

Qualifications:

• Excellent verbal communication skills and the ability to explain complex information in a clear, empathetic manner.
• Strong attention to detail and the ability to assess financial information effectively.
• Previous experience in customer service or a call center environment is preferred.
• Professionalism in handling sensitive customer information.
• A collaborative, team-oriented mindset and a passion for helping others.
• Basic computer proficiency.
• Full-time, in office position.
• Ability to work in a fast-paced, dynamic environment.
• Flexible hours may be required to meet customer needs.
• Competitive pay based on experience.
• Comprehensive training and development opportunities.
• A positive and collaborative work culture.
• Make a difference in customers' lives by helping them stay in their homes.

Apply now to join our client’s team as a Customer Service Representative!

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Banking

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