Work at Home Customer Service Advisor (Michigan residents)

Morley; United States; Remote; Full time

Job summary

A leading company in Health Insurance Services is seeking a full-time customer service representative. You will be responsible for processing inquiries regarding benefits and insurance eligibility, and educating customers about policies. This role offers a supportive team environment, comprehensive training, and a culture focused on career development.

Benefits

Strong benefits and paid time off

Leadership development program

Comprehensive training

Qualifications

• Two or more years of customer service experience in roles involving direct customer interaction.
• Typing speed of 30+ words per minute.
• Excellent communication and analytical skills.

Responsibilities

• Research, process, and resolve customer and health care provider inquiries regarding benefits.
• Educate new and existing customers about relevant policies and benefits.
• Document interaction details in the tracking system.

Skills

Communication

Analytical Skills

Customer Service

Education

High school diploma or equivalent

Job description

Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary starts at $13 per hour
- Full-time role with strong benefits and paid time off
- Comprehensive training provided to ensure success in the role
- Leadership development program available for career growth
- Supportive and knowledgeable team environment
- Positive, empowering work culture

What to Expect (Job Responsibilities):
- Research, process, and resolve customer and health care provider inquiries regarding benefits, insurance eligibility, and payments
- Relay detailed information to customers, managers, and clients
- Initiate status reports or service recovery letters to the inquirer
- Educate new and existing customers and team members on relevant policies and benefits
- Document details of each interaction in the tracking system to maintain organized records

What is Required (Qualifications):
- High school diploma or equivalent
- Two or more years of customer service experience in roles involving direct customer interaction
- Typing speed of 30+ words per minute
- Excellent communication and analytical skills
- Ability to work in a fast-paced, ever-changing environment

How to Stand Out (Preferred Qualifications):
- Experience in medical claims reimbursements or medical billing
- Familiarity with health insurance industry terminology
- Knowledge of health care policies and procedures related to inquiry processing
- Understanding of customer service techniques

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