Customer Service Agent (768)

Avflight Corporation; Traverse City (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Avflight Corporation is seeking a Customer Service Agent in Traverse City, MI. The role involves providing exceptional service to clients at the facility while managing various customer requests. Ideal candidates will have a high school diploma and a passion for customer service, especially within the aviation industry.

Qualifications

• High school diploma or GED required.
• Experience in customer service or hospitality is a plus.
• Able to lift 20lbs and have basic computer skills.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with various requested services.
• Process sales transactions and manage daily operations.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft products

Job description

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General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned
  
  

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license
  
  

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude
  
  

EEO/AA

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Airlines and Aviation

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