Women's Locker Room Receptionist - Temporary

East Bank Club; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with company match up to 3%

Profit sharing

Holiday Bonus

Paid Parental Leave

Free workout privileges

Employee discounts

Job summary

East Bank Club is seeking an entry-level Women's Locker Room Receptionist to act as the welcoming first contact for members and guests. You will manage locker assignments, handle inquiries, schedule appointments, process retail and service-related payments, and support interdepartmental communications to ensure a premium member experience.

The role requires strong hospitality skills, organization, and a professional presence.

Qualifications

• Minimum one year of experience in customer service, hospitality, front desk, spa, private club, fitness club, or related environment preferred.

Responsibilities

• Greet members and guests warmly and professionally upon arrival.
• Deliver exceptional customer service through prompt, courteous, and personalized interactions.
• Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies.
• Build positive relationships with members through consistent engagement and excellent service.
• Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate.
• Maintain confidentiality and discretion regarding member information at all times.
• Professionally enforce locker room policies, procedures, and Club guidelines.
• Answer and direct incoming phone calls, emails, and member inquiries.
• Schedule and manage appointments, reservations, and service requests as required.
• Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists.
• Process member transactions, including locker rentals, retail purchases, and service-related payments.
• Assist with billing inquiries and communicate discrepancies to management.
• Support the Manager with clerical and administrative tasks, including correspondence with members and EBC staff.
• Coordinate locker assignments, transfers, cancellations, and inventory tracking.
• Maintain accurate locker records and member account information.
• Assist members with locker-related questions and concerns.
• Monitor locker availability and communicate utilization trends to management.
• Support lost-and-found procedures and documentation.
• Help coordinate member amenity requests and special accommodations.
• Maintain a clean, organized, and professional reception area.
• Monitor inventory levels of office and member-use supplies and communicate replenishment needs.
• Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs.
• Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations.
• Assist with departmental communications, promotions, and special events.
• Support training efforts and serve as a resource for team members when needed.
• Maintain a polished and professional appearance in accordance with East Bank Club standards.
• Wear the required uniform and name tag while on duty.
• Demonstrate reliability, accountability, and professionalism in all interactions.
• Maintain strong attendance and punctuality.
• Follow all East Bank Club policies, procedures, and Employee Handbook guidelines.
• Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership.
• Ability to stand and move throughout the workday.
• Frequent use of computers, telephones, and office equipment.
• Ability to lift and carry up to 25 pounds.
• Ability to perform occasional reaching, bending, kneeling, and light physical tasks.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Skills

Customer service

Hospitality

Front desk

Communication

Teamwork

Tools

Microsoft Office

POS systems

Job description

The Women's Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience.

Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence.

Pay Rate: $20.00 per hour. This position is considered entry level.

Full-time Schedule

Sunday: off
Monday: 4:45am-1:00pm
Tuesday: 4:45am-1:00pm
Wednesday: 4:45am-1:00pm
Thursday: 4:45am-1:00pm
Friday: 4:45am-1:00pm
Saturday: off

This is a temporary position with an estimated start date of December 1, 2026.

KEY RESPONSIBILITIES

Member Service & Hospitality

• Greet members and guests warmly and professionally upon arrival

• Deliver exceptional customer service through prompt, courteous, and personalized interactions

• Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies

• Build positive relationships with members through consistent engagement and excellent service

• Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate

• Maintain confidentiality and discretion regarding member information at all times

• Professionally enforce locker room policies, procedures, and Club guidelines

Reception & Administrative Operations

• Answer and direct incoming phone calls, emails, and member inquiries

• Schedule and manage appointments, reservations, and service requests as required

• Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists

• Process member transactions, including locker rentals, retail purchases, and service-related payments

• Assist with billing inquiries and communicate discrepancies to management

• Support the Manager with clerical and administrative tasks, including correspondence with members and EBC staff

Locker & Member Account Management

• Coordinate locker assignments, transfers, cancellations, and inventory tracking

• Maintain accurate locker records and member account information

• Assist members with locker-related questions and concerns

• Monitor locker availability and communicate utilization trends to management

• Support lost-and-found procedures and documentation

• Help coordinate member amenity requests and special accommodations

Operational Support

• Maintain a clean, organized, and professional reception area

• Monitor inventory levels of office and member-use supplies and communicate replenishment needs

• Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs

• Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations

• Assist with departmental communications, promotions, and special events

• Support training efforts and serve as a resource for team members when needed

Professional Standards & Accountability

• Maintain a polished and professional appearance in accordance with East Bank Club standards

• Wear the required uniform and name tag while on duty

• Demonstrate reliability, accountability, and professionalism in all interactions

• Maintain strong attendance and punctuality

• Follow all East Bank Club policies, procedures, and Employee Handbook guidelines

• Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership

• Ability to stand and move throughout the workday.

• Frequent use of computers, telephones, and office equipment.

• Ability to lift and carry up to 25 pounds.

• Ability to perform occasional reaching, bending, kneeling, and light physical tasks.

• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Qualifications

• Minimum one (1) year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or related environment preferred.

• Exceptional customer service and interpersonal skills.

• Strong verbal and written communication skills.

• Excellent organizational, multitasking, and time-management abilities.

• Proficiency with Microsoft Office (Word, Excel, Outlook) and point-of-sale systems preferred.

• Ability to remain professional, calm, and solution-oriented in a fast-paced environment.

• Strong attention to detail and commitment to creating a best-in-class member experience.

• Ability to work independently while contributing positively within a team environment.

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.