Member Accounts Representative

East Bank Club; Chicago (IL); On-site; USD 42,000 - 46,000; Full time

Job summary

East Bank Club is seeking a detail-oriented Member Accounts Representative in Chicago to deliver excellent customer service, manage member records, and provide administrative support. The role involves handling inquiries, assisting with billing, and maintaining accurate data across systems.

The entry-level position pays $20.00 per hour and offers growth opportunities within a supportive team environment. Strong communication, data accuracy, and proficiency in MS Office are key assets for success.

Qualifications

• High school diploma or equivalent.
• Previous customer service and data entry experience preferred.
• Basic knowledge of accounting principles is a plus.
• Excellent communication skills, both written and verbal.
• Strong attention to data accuracy and detail.
• Proficiency with computer software and data entry applications.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.
• Customer-centric and problem-solving attitude.
• Ability to work independently and as part of a team.
• Positive and proactive attitude.
• Reliable and dependable.
• Adaptability and willingness to learn and grow in the role.
• Proficiency in MS Office Suite, especially Excel.
• Familiarity with QuickBooks and CRM systems is a plus.

Responsibilities

• Respond to member inquiries via phone, email, or chat in a professional manner.
• Provide account information to members and assist with billing questions.
• Maintain accurate and up-to-date records and generate reports as needed.
• Enter and update New Membership information and billing transactions.
• Verify and organize paperwork, ensuring data integrity and confidentiality.
• Collaborate with team to enhance workflow efficiency and perform other duties as assigned.

Skills

Excellent communication

Attention to detail

Time management

Team player

Problem solving

Customer service

Data accuracy

Multitasking

Proactive attitude

Reliability

Work ethic

Adaptability

Excel proficiency

Accounting concepts

CRM software experience

Education

High school diploma or equivalent

Tools

Microsoft Excel

QuickBooks

CRM software

Data entry software

Job description

East Bank Club is a dynamic and innovative wellness/fitness company committed to delivering exceptional service and value to our members. We are seeking a highly motivated and organized individual to join our team as a Member Accounts Representative. This role offers an excellent opportunity for personal and professional growth, competitive compensation, and a supportive work environment.

As a Member Accounts Representative, you will be responsible for delivering excellent customer service, maintaining accurate and up-to-date records, and providing administrative support as needed. This multifaceted role requires a versatile and detail-oriented individual with strong communication and organizational skills.

Pay rate: $20.00 per hour. This is considered an entry level position.

Key Responsibilities:

Customer Service:

• Respond to member inquiries via phone, email, or chat in a professional and friendly manner.
• Provide account information to members.
• Assist members with billing questions and resolution.
• Resolve member complaints and issues to ensure a positive customer experience.
• Maintain a thorough understanding of company processes, policies, and procedures.

Data Entry:

• Accurately enter and update New Membership information, auto-pay enrollment, adjustments, and billing transactions in the company database.
• Verify, organize, scan and file paperwork, ensuring data integrity and confidentiality.
• Generate reports and compile data for analysis as required.
• Continuously review and correct data discrepancies to maintain database accuracy.

Administrative Support:

• Provide general administrative support, including filing, document management, and scanning.
• Maintain organized records of customer interactions, notes and transactions.
• Collaborate with team members to enhance workflow efficiency.
• Perform other duties and responsibilities as assigned.

• High school diploma or equivalent required.
• Previous customer service and data entry experience is preferred.
• Basic knowledge of accounting principles is a plus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and data accuracy.
• Proficiency in using computer software and data entry applications.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.
• A customer-centric and problem-solving attitude.
• Basic understanding of accounting concepts.
• Ability to work independently and as part of a team.
• A positive and proactive attitude.
• Strong work ethic and a commitment to meeting deadlines.
• Reliable and dependable.
• Adaptability and willingness to learn and grow in the role.
• Proficiency in Microsoft Office Suite, especially Excel.
• Familiarity with accounting software (e.g., QuickBooks) is a plus.
• Experience with CRM or customer service software is an advantage.

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.