Women's Locker Room Concierge — Guest Services & Admin

East Bank Club; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with company match up to 3%

Profit sharing

Holiday Bonus

Paid Parental Leave

Free workout privileges

Employee discounts

Job summary

East Bank Club is seeking an entry-level Women's Locker Room Receptionist to act as the welcoming first contact for members and guests. You will manage locker assignments, handle inquiries, schedule appointments, process retail and service-related payments, and support interdepartmental communications to ensure a premium member experience.

The role requires strong hospitality skills, organization, and a professional presence.

Qualifications

• Minimum one year of experience in customer service, hospitality, front desk, spa, private club, fitness club, or related environment preferred.

Responsibilities

• Greet members and guests warmly and professionally upon arrival.
• Deliver exceptional customer service through prompt, courteous, and personalized interactions.
• Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies.
• Build positive relationships with members through consistent engagement and excellent service.
• Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate.
• Maintain confidentiality and discretion regarding member information at all times.
• Professionally enforce locker room policies, procedures, and Club guidelines.
• Answer and direct incoming phone calls, emails, and member inquiries.
• Schedule and manage appointments, reservations, and service requests as required.
• Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists.
• Process member transactions, including locker rentals, retail purchases, and service-related payments.
• Assist with billing inquiries and communicate discrepancies to management.
• Support the Manager with clerical and administrative tasks, including correspondence with members and EBC staff.
• Coordinate locker assignments, transfers, cancellations, and inventory tracking.
• Maintain accurate locker records and member account information.
• Assist members with locker-related questions and concerns.
• Monitor locker availability and communicate utilization trends to management.
• Support lost-and-found procedures and documentation.
• Help coordinate member amenity requests and special accommodations.
• Maintain a clean, organized, and professional reception area.
• Monitor inventory levels of office and member-use supplies and communicate replenishment needs.
• Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs.
• Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations.
• Assist with departmental communications, promotions, and special events.
• Support training efforts and serve as a resource for team members when needed.
• Maintain a polished and professional appearance in accordance with East Bank Club standards.
• Wear the required uniform and name tag while on duty.
• Demonstrate reliability, accountability, and professionalism in all interactions.
• Maintain strong attendance and punctuality.
• Follow all East Bank Club policies, procedures, and Employee Handbook guidelines.
• Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership.
• Ability to stand and move throughout the workday.
• Frequent use of computers, telephones, and office equipment.
• Ability to lift and carry up to 25 pounds.
• Ability to perform occasional reaching, bending, kneeling, and light physical tasks.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Skills

Customer service

Hospitality

Front desk

Communication

Teamwork

Tools

Microsoft Office

POS systems

Job description

East Bank Club is seeking an entry-level Women's Locker Room Receptionist to act as the welcoming first contact for members and guests. You will manage locker assignments, handle inquiries, schedule appointments, process retail and service-related payments, and support interdepartmental communications to ensure a premium member experience.

The role requires strong hospitality skills, organization, and a professional presence.