WMS Support Analyst

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Kansas City (KS); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a motivated WMS Support Analyst to enhance their distribution centers' software operations. This role requires a technically inclined individual who can quickly adapt to new technologies and act as a super-user for warehouse systems. Responsibilities include supporting various logistics systems, troubleshooting issues, and collaborating with teams to ensure smooth operations. With a focus on professional growth, this position offers a chance to make a significant impact in a dynamic environment. Join a company that values diversity and offers comprehensive benefits, fostering a respectful and inclusive workplace.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Employee Discounts

Retirement Plans

Qualifications

• Minimum 2 years of experience in logistics or a related technical environment.
• Strong understanding of logistics systems and processes.

Responsibilities

• Support Distribution Centers using WMS and related systems.
• Identify issues and collaborate with the team to resolve them.
• Create and deliver training documentation.

Skills

Logistics Systems Understanding

Analytical Skills

Problem-solving Skills

Communication Skills

Technical Aptitude

Education

High School Diploma

Bachelor’s Degree

Tools

Manhattan Associates WMS

WM / PkMS

MS Office

AS400

Labor Management Systems

Vanderlande Industries

TGW Automation

Job description

Join to apply for the WMS Support Analyst role at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

This position is located at 11681 State Ave, Kansas City, Kansas, 66111 United States.

Role Summary

We are currently searching for a bright, operationally alert, and technically inclined individual to support our distribution centers' software products. The candidate must be highly motivated with an aptitude to learn new technologies quickly. This job involves acting as a super-user for the warehouse system, so a good operational understanding and ability to learn new systems are essential.

Role Responsibilities

• Support Distribution Centers using Manhattan Associates Warehouse Management System (WMS).
• Support for Direct, Retail, Wholesale, and OMNI systems.
• Identify issues and collaborate with the team to resolve them.
• Research and troubleshoot procedure and software-related issues.
• Communicate effectively to track issues and escalate when necessary.
• Manage systems including WMS (AS400), Labor Management, AL Systems, Vanderlande Industries, TGW Automation.
• Assist in planning new processes, leveraging warehouse experience to ensure system functionality.
• Collaborate professionally, managing multiple projects with leadership and accountability.
• Analyze field requests for validity, measure effectiveness, and meet deadlines.
• Create and deliver training documentation.
• Support configuration/upgrade activities for DC software.
• Perform QA testing for new releases and upgrades.

Role Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• Minimum 2 years of experience in logistics, supply chain, or related technical environment.
• Strong understanding of logistics systems, processes, and data relationships.
• Experience with WM / PkMS, MS Office.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and in a team.
• Flexible schedule, with some travel required.

The Perks

URBN offers comprehensive benefits including medical, dental, vision, PTO, discounts, retirement plans, and more. For details, visit our benefits page.

EEO Statement

URBN values diversity and inclusion, providing equal employment opportunities regardless of race, gender, age, disability, and other protected characteristics. We promote a respectful and safe work environment, offering anti-harassment training for all staff.