Support Analyst

MediSolution; Mississippi; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in software solutions seeks a Technical Support Specialist to provide remote assistance and support for their Delta product line. The ideal candidate will have strong customer service skills and experience in a technical environment. Responsibilities include diagnosing software issues, documenting communications, and collaborating with teams to resolve problems. This remote position offers a casual work environment and comprehensive benefits.

Benefits

Comprehensive benefit package

Opportunities to learn

Award-winning culture

Casual work environment

Qualifications

• 3-5 years customer service experience in a technical environment desired.
• Experience with local government tax appraisal and assessment a plus.

Responsibilities

• Provide technical phone support to customers in a remote environment.
• Diagnose software issues and perform fixes.
• Document customer communication through internal ticketing system.

Skills

Customer Service

Communication

Troubleshooting

Problem-Solving

Teamwork

Tools

Microsoft 365

CRM Platforms

VOIP Systems

Job description

Core responsibilities of the position include, but are not limited to, the following:

• Technical phone support to customers in a remote environment.
• Documentation of all customer communication through internal ticketing system, Team Support.
• Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
• Installing and updating Delta product line applications, integrated 3rd party applications and operating system and/or database applications.
• Learning, understanding, implementing and training on a variety of software applications.
• Identification and communication of additional revenue streams/opportunities within the support arena.
• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.
• Travel – less than 15%.

The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also require several of the following attributes:

Essential Qualifications

• 3-5 years customer service experience in a technical environment desired.
• Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus.
• Knowledge of IBM AS400/ environment desired but not required.
• Familiarity with using CRM Platforms to document all customer communication.
• History of use with Microsoft 365, Teams, and VOIP systems preferred.
• Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment.
• A level of comfort appearing on camera for customer-facing and internal team calls/trainings.
• Excellent verbal and written communication skills.
• Outstanding customer service and organizational skills.
• Exceptional analytical, troubleshooting and problem-solving skills.
• Positive, results-oriented mindset.
• Ability to multi-task effectively and to consistently meet assigned deadlines.
• Self-starter with ability to work well independently and in groups.
• Ability to speak comfortably in front of a group of customers.
• This is a remote position. While equipment will be provided, a dedicated workspace within your location of choice is a requirement.

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!

Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference.
• We have an award-winning culture.
• We offer opportunities to learn.
• We are financially strong and owned by the largest software company in Canada (CSI).
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [e-mail]

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.