WMS Operations & Integration Engineer

Stord; Hebron Estates (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Stord is seeking a WMS Support Analyst to help develop, implement, and maintain the Warehouse Management System and related applications. You will analyze business processes, identify systemic solutions, and collaborate across teams to improve efficiency and reliability.

Responsibilities include testing, user training, documentation, and ensuring service-level commitments. Ideal candidates have a Bachelor’s in Information Systems and 2+ years in WMS support, with warehousing/logistics experience

Qualifications

• Bachelor’s degree in information systems or related technology preferred.
• Experience supporting a WMS and logistics knowledge is advantageous.
• Ability to analyze business processes and provide systemic solutions.

Responsibilities

• Resolve support issues (bugs and service requests) for WMS and related applications.
• Track issues and ensure timely resolution within SLAs.
• Able to test system functionality, write test scripts, and assist user testing.
• Develop, document, and enforce end-user training and support materials.
• Collaborate with cross-functional teams to improve process performance and system reliability.
• Ensure service-level commitments and deadlines are met.

Skills

Process management

Root cause analysis

Training capability

Decision making

Integrity and trust

Communication skills

Documentation

Test case writing

Team orientation

Education

Bachelor’s Degree in Information Systems

Job description

Stord is seeking a WMS Support Analyst to help develop, implement, and maintain the Warehouse Management System and related applications. You will analyze business processes, identify systemic solutions, and collaborate across teams to improve efficiency and reliability.

Responsibilities include testing, user training, documentation, and ensuring service-level commitments. Ideal candidates have a Bachelor’s in Information Systems and 2+ years in WMS support, with warehousing/logistics experience