WM Trust Officer 4

US Bank; Minneapolis (MN); On-site; USD 90,000 - 135,000; Full time

Job summary

U.S. Bank's Wealth Trust Services is seeking a Senior Trust Officer to manage fiduciary and investment accounts, interpreting governing documents and applying fiduciary standards to protect client interests.

In a client-facing capacity, you will collaborate with portfolio managers, tax professionals, and legal partners to deliver integrated fiduciary solutions while maintaining rigorous risk management and accurate documentation.

Qualifications

• Fiduciary responsibilities for trusts, estates, and fiduciary accounts.
• Strong client and beneficiary communication and relationship-building.
• Ability to identify and manage fiduciary, regulatory, and operational risks.
• Experience interpreting governing documents and discretionary requests.
• Collaborates with internal partners to deliver fiduciary solutions.

Responsibilities

• Administer fiduciary and investment relationships per governing documents and laws.
• Develop and maintain relationships with clients, beneficiaries, advisors.
• Evaluate and resolve complex trust administration issues and discretionary matters.
• Identify and manage fiduciary and regulatory risks; ensure complete documentation.
• Support retention and growth through referrals and cross-team collaboration.

Skills

Fiduciary Administration

Client Relationship Management

Risk Management

Regulatory Compliance

Communication Skills

Job description

Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Wealth Trust Services manages and serves trust relationships within the Affluent Segment. Wealth Trust Services is seeking a Senior Trust Officer responsible for managing trust and investment accounts. The Senior Trust Officer is responsible for administering, servicing, and managing risk for a portfolio of fiduciary relationships in accordance with governing documents, applicable law, U.S. Bank policies and procedures, and corporate and regulatory requirements. Assigned relationships may include revocable and irrevocable trusts, charitable trusts, special needs trusts, estates, agencies, custodial accounts, IRAs, and other fiduciary or investment accounts. This is a client-facing role requiring strong fiduciary judgment, relationship management skills, and the ability to navigate complex administrative, legal, tax, operational, and client service matters. The Senior Trust Officer serves as the primary point of contact for clients, beneficiaries, attorneys, advisors, and internal partners, ensuring relationships are administered accurately, consistently, and in alignment with fiduciary obligations and client objectives. The Senior Trust Officer is responsible for interpreting governing documents, evaluating discretionary requests, identifying and resolving fiduciary risks, coordinating specialized resources, and driving solutions for complex administrative issues. The role requires sound decision-making, effective communication, and the ability to balance client experience, regulatory requirements, operational discipline, and risk management. Senior Trust Officers work within a team-based service model, partnering closely with Portfolio Managers, Trust Associates, specialty asset teams, tax professionals, legal partners, and operations teams, financial advisors, bankers, and other Wealth Management professionals to deliver integrated fiduciary solutions and a consistent client experience. The Senior Trust Officer supports relationship retention and growth by maintaining strong client and beneficiary relationships, identifying opportunities to deepen existing relationships, supporting referrals, and new business activities, participating in account acceptance and transition discussions, and ensuring high-quality service delivery throughout the client lifecycle. The role also requires maintaining accurate documentation, timely system updates, data integrity, and adherence to established controls and procedures. Senior Trust Officers are expected to identify emerging fiduciary, operational, financial, and reputational risks; elevate concerns appropriately; and contribute to process improvements, technology initiatives, and business continuity efforts that enhance the effectiveness and scalability of the trust administration platform.

Core Responsibilities

• Fiduciary Administration: Administer assigned fiduciary and investment relationships in accordance with governing documents, applicable law, fiduciary standards, bank policies, and regulatory requirements. Exercise sound judgment in the interpretation and application of trust provisions and fiduciary responsibilities.
• Client and Beneficiary Experience: Develop and maintain strong relationships with clients, beneficiaries, attorneys, accountants, advisors, and other stakeholders. Deliver proactive, responsive, and accurate communication while addressing concerns, managing expectations, and providing a high-quality client experience.
• Complex Matter Escalation and Resolution: Evaluate and resolve complex trust administration issues, discretionary matters, beneficiary concerns, family dynamics, trust terminations, account transitions, specialty asset matters, and other sensitive situations. Coordinate with appropriate partners and document decisions consistent with fiduciary and risk management expectations.
• Risk Management and Compliance: Identify, assess, and manage fiduciary, operational, regulatory, financial, and reputational risks within assigned relationships. Ensure compliance with applicable laws, regulations, bank policies, procedures, and fiduciary standards while maintaining complete and accurate documentation.
• Relationship Retention and Growth: Support retention, asset growth, and relationship expansion efforts by monitoring relationship health, identifying client needs, participating in business development opportunities, facilitating referrals, and collaborating with Wealth Management partners.