Wealth Management-Trust Administration Manager

Us Bank; Minneapolis (MN); On-site; USD 120,000 - 180,000; Full time

Job summary

U.S. Bank is seeking a Trust Manager within Wealth Trust Services to lead a team of Trust Officers and Associates handling trust and investment accounts for affluent clients.

You will translate priorities into team goals, drive disciplined execution, and ensure consistently high client service and measurable results. You will serve as a senior escalation point for complex trust matters, supervise fiduciary administration, and coordinate with partners across fiduciary, investment, tax,

Qualifications

• Eight or more years of experience in financial services, including wealth management, fiduciary administration, or related fields.
• Four or more years in leadership, management, or supervising teams.
• Strong written and verbal communication; ability to collaborate with multiple stakeholders.

Responsibilities

• Lead and develop Trust Officers, portfolio managers, and support staff; set clear expectations and supervise performance.
• Oversee fiduciary administration of trusts, estates, and related accounts in compliance with governing documents and laws.
• Coordinate with fiduciary, tax, legal, and operations partners to resolve complex matters and ensure accurate service.
• Manage risk, controls, and compliance; reinforce policies and training across teams.
• Drive client satisfaction and long-term relationships, monitoring outcomes and account activity.

Skills

Leadership

Communication

Problem solving

Analytical thinking

Education

Bachelor’s degree or equivalent

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Wealth Trust Services manages and serves trust relationships within the Affluent Segment. Wealth Trust Services is seeking a Trust Manager responsible for overseeing a team of Trust Officers and Trust Associates that manage trust and investment accounts. The role leads a team-based service model in which Trust Officers and Portfolio Managers collaborate on the relationship management of trust affluent clients. The Trust Manager is accountable for translating Wealth Trust Services and Personal Trust priorities into clear team expectations, disciplined execution, consistent client service, and measurable business results.

The Trust Manager serves as a senior escalation and decision-support resource for complex trust and estate administration matters, client and beneficiary concerns, fee questions, service issues, account acceptance or transition considerations, and matters requiring coordinated action across fiduciary, investment, tax, operations, legal, risk, compliance, specialty asset, banking, and other internal partners. The role requires sound fiduciary judgment, strong governing-document interpretation, practical knowledge of applicable trust laws and procedures, and the ability to communicate complex matters clearly.

The Trust Manager leads through coaching, accountability, collaboration, and visible engagement. The incumbent hires, develops, and retains talent; manages workload and capacity; champion growth opportunities, retention, and inflow; supports business continuity; and advances improvements to processes, controls, and technology; and ensures the team deepens existing client relationships. The Trust Manager also represents Wealth Trust Services with internal partners, prospects, clients, beneficiaries, attorneys, advisors, and centers of influence.

CORE RESPONSIBILITIES

• People leadership and talent management: Lead, coach, engage, and develop Trust Officers and other assigned employees. Establish clear expectations; conduct timely performance and development discussions; support succession planning; make sound hiring decisions; recognize strong performance; and address performance or conduct concerns in accordance with company practices.
• Regional business leadership: Lead the assigned Wealth Trust Services region or team and represent its needs, risks, opportunities, and results. Translate enterprise, Personal Trust, and Wealth Trust Services priorities into plans, team goals, and consistent execution.
• Work allocation, capacity, and operating discipline: Set priorities, assign work, manage coverage and schedules, monitor capacity, and provide appropriate oversight so fiduciary, client-service, and operating responsibilities are completed accurately and timely.
• Fiduciary administration oversight: Oversee the administration of revocable and irrevocable trusts, charitable trusts, special needs trusts, estates, individual retirement accounts, agencies, custodial relationships, and other supported fiduciary or investment accounts. Confirm that administration is consistent with governing documents, applicable law, fiduciary standards, approved terms, and bank policies and procedures.
• Complex matter escalation and resolution: Serve as a senior escalation resource for complex administrative questions, discretionary matters, beneficiary and family dynamics, complaints, service breakdowns, trust terminations, account transitions, tax or closing dependencies, specialty-asset matters, and other sensitive situations. Evaluate relevant facts, coordinate the appropriate partners, document decisions, and drive issues to resolution.
• Risk, control, and compliance leadership: Identify and address emerging fiduciary, operational, financial, client, conduct, information-security, and reputational risks. Escalate concerns through appropriate channels, reinforce required controls and training, oversee remediation, and support compliance with applicable laws, regulations, the U.S. Bank Code of Ethics, and business-line policies and procedures.
• Client and beneficiary experience: Promote proactive, accurate, and consistent communication with clients and beneficiaries. Ensure the team explains fiduciary decisions and administrative requirements clearly, responds to concerns, coordinates follow‑up, and delivers service consistent with the responsibilities of a corporate fiduciary and Wealth Management organization.
• Relationship retention and growth: Drive sustainable retention and growth by monitoring relationship health, inflows, attrition, new net assets, referrals, opportunities, and account transitions; validating the quality of business information; and coaching the team to deepen and expand client relationships a nd identify fiduciary, investment, banking, or other Wealth Management needs.
• Prospect and partner engagement: Provide senior‑level support for prospects, document and asset reviews, successor‑trustee opportunities, and complex fiduciary conversations. Build productive relationships with Wealth Management partners, attorneys, accountants, advisors, centers of influence, and internal specialists while maintaining clear boundaries regarding legal and tax advice.
• Team‑based delivery and partner coordination: Strengthen partnership among Trust Officers, Portfolio Managers, trust associates, investment support, specialty asset teams, tax, operations, risk, compliance, legal, banking, financial planning, and the Trust Contact Center. Remove barriers, clarify accountability, and coordinate an integrated response to client and business needs.
• Performance management information and data quality: Review dashboards, scorecards, service‑level information, account activity, risk indicators, aged work, inflow and attrition reporting, opportunity data, complaints, fee activity, and other management information. Challenge inaccurate or incomplete data, require timely updates to systems of record, identify root causes, and establish corrective actions.
• Financial stewardship: Provide leadership oversight of cost, expenses, fee administration, discounts, waivers, write‑offs, and other financial matters within approved authority and procedures. Evaluate the fiduciary, client, service, and business context; ensure rationale and approvals are documented; and elevate matters when required.
• Change, process, and technology leadership: Lead or contribute to business initiatives, projects, pilots, committees, and change efforts.
• Business continuity and operational readiness: Maintain regional readiness for business continuity and functional exercises. Confirm current plans, required participation, role coverage, and completion of assigned remediation or testing activities.
• Market presence and enterprise representation: Maintain an active presence with assigned teams and markets, including travel as needed. Communicate the capabilities and value of Wealth Trust Services, support strategic partnerships across Affluent Wealth Management, and represent the business in leadership forums and cross‑functional discussions.
• Other leadership responsibilities: Perform other duties and leadership assignments consistent with the scope, level, fiduciary responsibilities, and business needs of the position.

The above statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties, or skills required of employees assigned to this classification.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Eight or more years of experience in financial services, including substantial experience in Wealth Management, Personal Trust, fiduciary administration, or a closely related field.
• Four or more years of experience in leadership, management, or comparable team‑lead role.
• Demonstrated knowledge of fiduciary administration, governing‑document interpretation, trust products and services, fiduciary risk, and applicable banking and regulatory responsibilities.
• Demonstrated ability to lead and influence employees, manage performance, coach for development, assign and prioritize work, and operate effectively across geographically dispersed or multi‑market teams.
• Ability to foster a high‑performing client focused culture.
• Demonstrated judgment and experience resolving complex client, beneficiary, administrative, operational, or risk matters through coordinated decision‑making and clear documentation.
• Strong written and verbal communication, collaboration, analytical, critical‑thinking, problem‑solving and relational skills.
• Ability to travel and attend local trust, estate, conference and wealth management events.

PREFERRED SKILLS/EXPERIENCE

• Advanced degree or applicable professional designation, such as CTFA, ATFA, CFP, or another relevant fiduciary, financial planning, legal, or risk credential.
• Experience managing fiduciary professionals and overseeing a