Sales Associate FT (Harry Potter Chicago)

WarnerBros; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Warner Bros. Discovery is seeking a guest-focused retail associate for the Harry Potter Chicago store. You will engage guests, assist with merchandise, and help maintain an inviting, well-stocked shopping environment.

Responsibilities include cash handling, following service steps, and promoting store promotions while upholding brand standards. Open availability for evenings and weekends is required.

Qualifications

• Knowledge of Harry Potter series and background.
• Demonstrated customer service skills.
• Excellent communication skills (verbal, non‑verbal, visual).
• Ability to work effectively in a team environment.
• Strong attention to detail with basic numerical skills.
• Highly motivated self‑starter with good initiative.
• Proficiency with Word, Excel, PowerPoint.
• Open availability for a flexible schedule including overnights, evenings, holidays, and weekends.

Responsibilities

• Engages with guests daily to provide excellent service.
• Help customers locate items and suggest additional purchases.
• Follow steps of service to ensure best experience.
• Relay customer feedback to proper channels.
• Maintain store appearance and merchandise readiness.
• Support sales strategy and promotions.
• Handle register and cash transactions accurately.
• Adhere to safety, compliance, and uniform policies.

Skills

Customer service

Communication

Teamwork

Attention to detail

Initiative

Open availability

Microsoft Office

Public speaking

Tools

Word

Excel

PowerPoint

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

The Job Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made. Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter New York – the iconic flagship store as well as offering an online experience at Harrypottershop.com.

This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

Key Responsibilities

• The Daily Consistently proactively engages with guests.
• Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Follow the steps of service to ensure they provide the best experience.
• Responsible for cascading customer feedback to correct channels of communication.
• Promotes a positive and seamless guest experience.
• Fosters the stores sales strategy plan on customer engagement.
• Register and cash handling duties include ensuring that all transactions are complete and accurate.
• Follows, teaches, and exhibits all safety and compliance protocols.
• Adheres to stores uniform policy.
• Is responsible to come to all scheduled shifts on time.
• Fosters an environment to maintain store shrink to acceptable parameters.
• Responsible for attaining delegated daily, monthly, or quarterly sales goals.
• Proactively advocates and understands promotions within the store.
• Engages in store sales strategy.
• Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.
• Teaches and lives stores culture with each associate.
• Collaborates with the team to follow company values.
• Follows and impacts store set priorities and brand standards.

Essential Qualifications

• Knowledge of Harry Potter series and background
• Demonstrated customer service skills
• Excellent communication skills (i.e. verbal, non‑verbal, visual) with the ability to communicate effectively in public to both small and large groups.
• Ability to work effectively in a team environment
• Strong attention to detail with focus on basic numerical skills
• Highly motivated self‑starter with good initiative
• Proficiency with Word, Excel, PowerPoint
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Compensation for this role is $19 an hour.

#HarryPotterShop

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.