Withdrawal Management Supervisor (HLC)

The Salvation Army USA Central Territory; Indianapolis (IN); On-site; USD 76,500 - 103,500; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Withdrawal Management Supervisor in Indianapolis to oversee the WM unit under the Medical Director, ensuring compliance with accrediting bodies and licensing requirements.

You will provide basic nursing care, monitor client status, maintain CARF-compliant records, and coordinate with leadership to support treatment outcomes. This full-time role requires Indiana licensure and CPR certification.

Qualifications

• Licensed as RN in Indiana preferred; LPN license required.
• Two years supervisory/management experience in nursing, preferably with substance use disorders.
• CPR certification and a valid driver’s license.
• Spanish language skills preferred.

Responsibilities

• Supervise Withdrawal Management staff and unit operations.
• Ensure compliance with licensing, accreditation, and CARF procedures.
• Maintain client records and MARs per policy and physician orders.
• Provide nursing care and monitor withdrawal status of clients.
• Train and evaluate staff; coordinate with Clinical Manager and Medical Director.

Skills

English communications

Leadership

Bilingual Spanish

CPR certification

Education

RN license in Indiana

LPN license

Tools

Microsoft Office

Job description

Salary Range

$90,000 Annually

Job Description

As the Withdrawal Management Supervisor, you will work directly with the Medical Director to monitor the Withdrawal Management (WM) unit. Assure compliance is upheld with the accrediting, certification, licensing, and funding requirements. Provide basic nursing care to monitor the client’s medical status. Evaluate the physical needs of each client and identify priority problems. Provide for physical, medical, and emotional needs for all clients while ensuring that the Mission of The Salvation Army is effectively carried out.

What You Will Do

• Conduct admission interviews by collecting medical, social, emotional, and demographic data and assessing for appropriateness of admission to Detox based on written policies and the Utilization Review Manual
• Chart in client case records all information relating to any chronic or acute illnesses, known withdrawal complications, and all medications given to client
• Ensure the correct dispensing of medication as directed and prescribed by the physician
• Maintain case records according to the CARF procedures assuring all information documented is accurate and current. All chart entries need to be signed with credentials
• Observe and chart clients for withdrawal signs, unusual activity or behaviors, verbal complaints of physical or psychological problems, and report to either the Physician or the Clinical Director
• Chart thoroughly all pertinent data, including but not limited to medical, health condition, physician’s orders, complications related to withdrawal and general health, vital signs, medication monitoring, description of course of withdrawal, or other incidents. Document all pertinent observations in the client’s chart
• Perform technical treatment as indicated and/or instructed by or directed by written Physician orders or the Clinical Director
• Accurately prepare, check, observe, and record all medications taken when on duty
• Wipe mattress and pillows with viro-check after each client has been discharged and change linens as needed
• Provide emergency First Aid and CPR care to those clients who exhibit the need
• Facilitate referrals for the clients to provide community resources not provided by SAHLC
• Promote positive public relations by using professional telephone manners, presenting a pleasant and supportive attitude toward the client and their family members or friends, and cooperating with personnel from other outside agencies
• Maintain client confidentiality at all times in accordance with the CFR‑42 Federal Law and The Salvation Army policies
• Facilitate a seamless and comprehensive transfer of information from one shift to the next
• Cooperate and communicate with other Clinical Staff in the transfer process of the client to different levels of care
• Lead department meetings and attend agency staff meetings as scheduled including In‑Service Meetings
• Report maintenance repairs and services to the Clinical Manager and Facility Operations Manager
• Monitor and document client’s physical and medical status by providing direct nursing care
• Carry out Physician’s orders as assigned and provide support DMA’s in conducting the tasks
• Provide medical information and insight into the treatment plan on each Withdrawal Management client with the Treatment Team
• Attend Clinical staff meetings assigned by the Clinical Manager and Medical Director
• Evaluate the needs and services on the Withdrawal Management unit to develop or revise policies as needed; prepare recommendations to the Clinical Manager for approval
• Meet with the Medical Director regularly to ensure directives of Physician are completed
• Assure used, outdated, and unclaimed medication is destroyed according to the established procedures
• Schedule annual First Aid, CPR, and Universal Precaution training for all SAHLC Staff
• Order and assure proper supply of medications along with medical, health, and hygiene supplies
• Assure all health evaluations of new staff are conducted by the supervising Physician. Maintain written records of all inoculations given to staff and secure in a locked file cabinet
• Arrange for and assure proper disposal of infectious and Biohazardous wastes
• Complete monthly inventory of all First Aid & Universal Precaution Kits
• Prepare monthly statistics and submit them to Administration. The month ends on the last Sunday of the month
• Recruit, interview, and recommend for hire to the Clinical Manager and the Compliance Specialist
• Prepare bi‑weekly work schedules for the Withdrawal Management staff. Review and approve any changes to their timecards as needed
• Work with the Clinical Manager or Designee to ensure the coordination and integration of Withdrawal Management activities
• Provide on‑going information and allow for open communication to the Detox Staff regarding policy and procedure changes
• Assist in the annual employee performance evaluation process working with the Clinical Director or Designee
• Participate and provide Staff support in the quarterly Infection Control meeting and prepare minutes as assigned
• Work assigned hours and additional hours as needed to provide back‑up and coverage on the Detox Unit to ensure coverage of facility operations
• Is provided a company cell phone and will be on call 24 hours a day 7 days a week to triage questions and support coverage if needed
• Responsible for running INSPECT reports and Criminal Background checks for all clients entering Detoxification program
• Respond to medical emergencies and call the physician as needed for orders
• Oversee all regular and part‑time staff, including hiring, training, and planning, assigning, and directing work; coaching and motivation the staff; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Able to perform all duties and responsibilities of medical staff
• Ensures that nursing policies and procedures are current and reflect the standards established by regulatory agencies
• Competency in scheduling staff for a 24/7 coverage, facility
• Other tasks as assigned by leadership

Minimum Qualifications

Education: Licensed as a Registered Nurse in the State of Indiana preferred. Minimum Licensed Practical Nurse is required.

Background Checks: Position requires a background check to be completed, and all background check results will be reviewed.

Experience: Two years of supervisory/management experience in the nursing field with emphasis on substance use disorders preferred. Must be CPR certified.

Certifications: Must have a valid driver’s license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment.

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
• Bilingual and able to read, write and speak Spanish preferred.
• If in recovery, must demonstrate at least two years of sobriety with evidence of emotional and social stability.

Supervisory Responsibility

Withdrawal Management staff

Physical Requirements

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling, and pushing of materials up to 25 pounds
• May require bending, squatting, walking.
• May require standing for extended periods.

Travel

Position may require occasional travel for training.

Working Conditions

Work is performed in a typical office environment; full‑time position; may require some weekend and evening work.

Equal Opportunity Statement

The Salvation Army is an equal opportunity employer. Candidates who are back‑to‑work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.