Wireless Telecom Admin I

D.R. Horton; Arlington (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

D.R. Horton, America’s Builder, is seeking a Wireless Telecom Administrator I to manage companywide cellular devices and plan usage. You will process requests, troubleshoot issues, and coordinate with end-users and vendors to ensure uninterrupted service.

Ideal candidates have a GED or higher, 1–3 years in telecom, and strong communication skills. Proficiency in MS Office required; associate degree preferred. Occasional travel and on-call rotation may be required.

Qualifications

• 1–3 years of related telecommunications experience.
• Strong interpersonal and verbal communication skills.
• Proficiency with MS Office and email.

Responsibilities

• Process requests for cellular phones and wireless cards.
• Troubleshoot device issues and coordinate with vendors and IT.
• Monitor device use and report per policy.
• Train users on cellular phone operations.
• Participate in on-call rotation and occasional travel.

Skills

Interpersonal skills

Verbal communication

Customer service

Education

GED

Associate degree preferred

Tools

MS Office

Email

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a ++Wireless Telecom Administrator I++. The right candidate will maintain cellular telephones and wireless devices companywide, as well as perform billing/plan analysis and work with vendors to optimize company-wide usage.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Process companywide requests for cellular phones and wireless cards, including requests to move, add, or change service
• Troubleshoot cellular telephone and wireless card problems and coordinate actions with end-users, vendors, and IT personnel to correct any interruption in service
• Monitor use of a company-issued cell phone or other device including but not limited to excessive or zero use per policy guidelines. Report to management as per company policy
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Able to meet department Service Level Agreements (SLA’s) for issue response times. If unable to resolve during the designated response time, customer must be notified of steps to be taken with an ETA
• Train users in cellular phone operations
• Process returns for reissuance or salvage, ensuring corporate data is removed
• Able to work overtime
• Able to participate in on-call rotation
• Able to travel overnight

Education and/or Experience

• High school diploma or general education degree (GED)
• One to three years of related telecommunications experience
• Possess strong interpersonal and verbal communication skills
• Proficiency with MS Office and email

Preferred Qualifications

• Associate degree or equivalent from two-year college or technical school preferred
• Ability to multi-task and attention to detail

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo