Wireless Store Manager: Lead, Coach & Drive Growth

Paycom; Philadelphia (Philadelphia County); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Competitive paid time-off

Medical option with monthly deductions

Phone service discounts

Development and growth opportunities

Job summary

Talk4Less Wireless is seeking a Wireless Manager to lead a Cricket Wireless Authorized Retailer in Philadelphia. The role covers opening/closing, staffing, service levels, cash handling and inventory to ensure smooth store operations.

The position emphasizes coaching the sales team, achieving sales goals, and maintaining excellent customer service. 1–2 years of retail management experience and bilingual ability are highly valued.

Qualifications

• 1-2 years of management experience in retail or another environment with a strong customer focus.
• College degree is preferred, HS diploma or GED required.
• Excellent written and verbal communications skills required.
• Strong organizational skills required.
• Working knowledge of cellular/advanced wireless communication preferred. Working knowledge of PC Windows’s applications required.
• Bilingual in Spanish and English preferred.

Responsibilities

• Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
• Make staffing adjustments as needed to meet the needs of the business.
• Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most which is close to the customer and sales team.
• Establish and exceed organizational performance and individual performance goals.
• Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
• Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
• Responsible for all aspects of retail including hiring, training, marketing, and team leadership.
• Ensure that visual merchandising is appealing to customers while adhering to Cricket standards.
• Ability to motivate, encourages, coach, develop, lead and train a winning sales team.
• Provide answers directly to customers concerning billing processes, equipment, service plan upgrades and other customer service-related issues inquiries.
• Ensure that sales associates are up to speed on training for new products and offerings and know the sales techniques necessary to sell them.
• Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.

Skills

Customer focus

Leadership

Communication

Organizational skills

Coaching

Education

HS diploma or GED

College degree preferred

Tools

PC Windows

Job description

Talk4Less Wireless is seeking a Wireless Manager to lead a Cricket Wireless Authorized Retailer in Philadelphia. The role covers opening/closing, staffing, service levels, cash handling and inventory to ensure smooth store operations.

The position emphasizes coaching the sales team, achieving sales goals, and maintaining excellent customer service. 1–2 years of retail management experience and bilingual ability are highly valued.