Wireless Solutions Specialist

Express Services California LLC; Hemet (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

Express Services California LLC is hiring for a retail sales role in California. You will engage customers, understand their wireless needs, and recommend devices, plans, and accessories to meet sales targets.

Responsibilities include demonstrating product features, processing activations, and maintaining store standards while delivering excellent customer service and post-sale support.

Qualifications

• High school diploma or equivalent required.
• 1+ year of retail or sales experience preferred (wireless industry a plus).
• Strong interpersonal and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer and POS system proficiency.

Responsibilities

• Engage customers to understand their wireless needs and recommend appropriate products and services.
• Walk from behind the register to engage customers on the sales floor.
• Sell mobile devices, rate plans, accessories, and protection plans.
• Meet or exceed individual and store sales targets (activations, upgrades, accessory attach rate, etc.).
• Demonstrate product features and educate customers on device functionality.
• Maintain knowledge of current promotions, pricing, and carrier updates.
• Accurately process transactions, activations, upgrades, and account changes.
• Resolve customer concerns and provide post-sale support.
• Maintain store appearance, merchandising standards, and inventory accuracy.
• Perform cleaning duties for front and back of house.
• Follow company policies, procedures, and compliance requirements.
• Promote positive reviews on Google and carrier surveys.
• Promote referrals and repeat customers.

Skills

Retail sales

Customer service

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

POS system

Computer proficiency

Job description

Express Services California LLC is hiring for a retail sales role in California. You will engage customers, understand their wireless needs, and recommend devices, plans, and accessories to meet sales targets.

Responsibilities include demonstrating product features, processing activations, and maintaining store standards while delivering excellent customer service and post-sale support.