Wireless Retail Store Manager - Lead & Grow

Tcc Wireless Llc; Butler (Butler County); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless - PA Butler is seeking an energetic Full-Time Retail Store Manager to lead the T-Mobile Premium Retailer store in Butler, PA. You will drive revenue, manage staff, and deliver world-class customer service in a fast-paced wireless retail environment.

As RSM, you will hire, train and coach a high-performing team, ensure store standards, and represent the brand at community events. This role requires 45+ hours weekly and flexibility to work nights and weekends.

Qualifications

• High School Diploma or GED; college degree is a plus.
• Minimum 2 years’ experience in T-Mobile or other wireless retail environment.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• This is a full-time role working minimum 45 hours per week.
• Professional, energetic, honest, patient and empathetic.
• Ability to problem solve, analyze results, plan for the future, make good decisions, strong organizational skills.
• Excellent written, verbal and interpersonal communications skills.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Responsible for full operations of store including all staffing needs, performance management of employees, opening/closing, service levels and inventory.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Leads by example by exceeding organizational sales goals and performance metrics.
• Responsible for hiring, developing, motivating and managing a high-performing team.
• Ensures store compliance with audits and paperwork security management.
• Manages cash, credit card and other payment media handling /Register Management.
• Maintains store appearance, back room, restrooms, and individual work area according to retail store standards.
• Offers consultative sales and service on the sales floor.
• Sets performance expectations by translating broader business initiatives into clear team objectives and concrete individual goals.
• Shares responsibility and accountability of both routine and important tasks and decisions.
• Ensures accountability by monitoring team progress and results; providing ongoing coaching.
• Keeps abreast of the rapidly evolving Wireless technology.
• Explores customer needs regarding their experience with thoughtful questions and support with activations, changes and bill payments.
• Builds relationships with TCC Wireless employees and customers across channels.
• Ensures compliance with all company policies and procedures.
• Represents the company at community events fostering a positive brand image.

Skills

Staffing

Performance management

Sales goals

Customer service

Team leadership

Coaching & development

Education

High School Diploma or GED

College degree a plus

Job description

TCC Wireless - PA Butler is seeking an energetic Full-Time Retail Store Manager to lead the T-Mobile Premium Retailer store in Butler, PA. You will drive revenue, manage staff, and deliver world-class customer service in a fast-paced wireless retail environment.

As RSM, you will hire, train and coach a high-performing team, ensure store standards, and represent the brand at community events. This role requires 45+ hours weekly and flexibility to work nights and weekends.