Wireless Retail Store Manager - College Station

RedLion Mobility; College Station (TX); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid training

Paid time off

Advancement opportunities

Milestone Program

Winners Circle trip

Job summary

RedLion Mobility in College Station, TX is seeking an experienced Retail Store Manager to lead a busy, high‑performing store. You will coach a sales team, manage daily operations, and ensure an exceptional customer experience while meeting sales goals.

The ideal candidate has 3–5 years in wireless or electronics retail, proven ability to analyze performance data, and strong leadership. This in‑person role offers 40 hours per week, a competitive salary of $45,000 per year, and opportunities for

Qualifications

• 3–5 years of retail management experience in wireless, broadband, or consumer electronics.
• Proven success using performance metrics to manage retail performance; experience driving sales in a retail environment and leading high‑performing retail teams is a plus.
• Experience handling customer escalations and resolving service issues, coaching a team on customer interactions, and working directly with retail telecom customers.

Responsibilities

• Oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
• Upsell and cross‑sell products to maximize sales opportunities.
• Analyze performance data, identify trends and gaps, and act on growth opportunities.
• Recruit, hire, train, and develop a high‑performing sales team.
• Maintain high customer satisfaction and NPS standards, resolving escalated customer concerns quickly and professionally.

Skills

Retail management

Team leadership

Customer service

Microsoft Office

Education

High school diploma or GED

Associate or Bachelor’s degree a plus

Tools

Microsoft Office

Job description

Overview:

Join one of the fastest-growing telecommunications companies in the country. We’re hiring experienced Retail Store Managers who are hands‑on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.

This role is ideal for retail leaders who thrive in fast‑paced, high-volume environments. You’ll lead store performance, coach your team, and help customers find the best connectivity solutions for their needs.

Who We Are:

We are a rapidly expanding branded partner for Optimum – a major U.S. telecommunications provider offering fiber‑powered Internet, Mobile, TV, and voice services to customers across multiple states. You'll work in our retail stores, helping residential customers connect with the essential services above.

Key Responsibilities:

Sales & Product Knowledge

• Must be able to oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
• Must be able to upsell and cross‑sell products to maximize sales opportunities.
• Must be able to analyze performance data, identify trends and gaps, and act on growth opportunities.

Team & Organizational Success

• Must be able to partner with marketing on local events, promotions, and seasonal campaigns.
• Must be able to recruit, hire, train, and develop a high‑performing sales team.
• Must be able to build a collaborative, accountable, performance‑driven culture focused on recognition and results.

Customer Experience

• Must be able to maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally.
• Must be able to keep the team current on products, promotions, technology updates, and company expectations.
• Must be able to ensure the team stays up to date on current products, promotions, and technology updates.

• 3–5 years of retail management experience in wireless, broadband, or consumer electronics.
• Proven success using performance metrics to manage retail performance; experience driving sales in a retail environment and leading high‑performing retail teams is a plus.
• Experience handling customer escalations and resolving service issues, coaching a team on customer interactions, and working directly with retail telecom customers.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable transportation and willingness to travel within a 35‑mile radius.
• Eligibility to work in the United States.
• High school diploma or GED, with an Associate or Bachelor’s degree a plus.
• Proficiency with Microsoft Office is a plus.
• Fluency in Spanish is a plus.

Perks & Benefits

• Medical, Dental, and Vision Insurance; 401(k).
• Paid training and onboarding.
• Paid vacation, sick time, and personal days.
• Internal promotions & advancement opportunities.
• Employee‑exclusive growth & rewards programs, including:
• Milestone Program – Recognition and rewards at every stage of your leadership journey.
• Winners Circle – Annual all‑expenses‑paid trip for top performers.

Expected Hours: Approximately 40 hours per week
Pay: $45,000 per year
Work Location: College Station, TX (In‑Person)

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