Wireless Retail Sales Leader — Drive Experience & Growth

Cellular-World---AT; Ocala (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Cellular World is seeking a full-time Retail Sales Manager in Ocala, FL to lead a store team in delivering an excellent customer experience using At Your Service and Key Satisfaction drivers.

You will drive sales performance, coach staff, manage opening/closing, handle inventory, and resolve customer issues while building strong relationships with customers and coworkers. Prior retail or customer service management experience is required.

Qualifications

• Retail or customer service management experience required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends.
• Tech-savvy and comfortable with interactive devices.

Responsibilities

• Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.
• Meet and exceed monthly sales goals; assist employees with closing sales and providing customer service.
• Observe customer experience to determine the focus of the AT&T Experience Steps.
• Ensures proper opening and closing of the retail location with completion of all open/close procedures.
• Training - ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Inventory - Manage ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide continuous coaching to sales associates in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote the learning and growth of sales associates.
• Recognize your top performers and your lower performers to improve.
• New Hires- Review resumes, perform initial phone screens, in-person interviews, and complete onboarding paperwork.
• Conducts regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&T requirements.
• Develop and maintain relationships with co-workers and consumers.

Skills

Leadership

Employee management

Customer service

Sales targets

Retail experience

Tech-savvy

Bilingual (encouraged)

Job description

Cellular World is seeking a full-time Retail Sales Manager in Ocala, FL to lead a store team in delivering an excellent customer experience using At Your Service and Key Satisfaction drivers.

You will drive sales performance, coach staff, manage opening/closing, handle inventory, and resolve customer issues while building strong relationships with customers and coworkers. Prior retail or customer service management experience is required.