Wireless Retail Sales Associate - Lubbock - West Loop

RedLion Mobility; Lubbock (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Plan

Monthly Commission

Promotion Opportunities

Training & Onboarding

Top Performer Trip

Job summary

RedLion Mobility is seeking a Retail Sales Representative for our Lubbock, TX stores. You will engage customers, present telecom products, and help residents connect to fiber-powered Internet, mobile services, and TV options.

The role emphasizes customer care, upselling, and meeting store goals in a fast-paced, in-person setting. Flexible scheduling, walking counts, and strong teamwork are expected.

Qualifications

• 1 year of retail, wireless, mobile, cable, or telecommunications or sales experience.
• High school diploma or GED.
• Flexible schedule including evenings, weekends, and holidays.
• Stand for extended periods and lift up to 35 lbs.

Responsibilities

• Engage customers and present telecommunications products and services.
• Identify customer needs and recommend product or service packages.
• Upsell and cross-sell to maximize sales opportunities.
• Meet or exceed individual and store sales goals and commissions.

Skills

Retail sales experience

Customer service

Communication

Upselling

Teamwork

Education

High school diploma or GED

Job description

Retail Sales Representative

Job Type: Full-time

Work Location: Lubbock - West Loop, TX (In-person)

Overview

JOIN one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Sales Representatives who are energetic, driven, and eager to succeed. This role is ideal for someone with retail sales, wireless sales, mobile sales, cable, internet, or customer service experience who is comfortable working in a fast-paced, customer-facing environment.

Who We Are

We are a rapidly expanding branded partner for Optimum Communications - a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services.

Key Responsibilities:

Sales & Product Knowledge

• Must be able to engage customers and present telecommunications products and services proactively
• Must be comfortable selling mobile, internet, cable, TV, and related support services
• Should know how to identify customer needs and recommend the right products or service packages
• Must be able to upsell and cross-sell products to maximize sales opportunities
• Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations
• Must be able to explain products, services, pricing, and promotions clearly to customers

Customer Experience

• Must provide a positive, professional, and solution-focused customer experience
• Should be comfortable building customer relationships and creating long-term brand loyalty
• Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals

Team & Organizational Success

• Must be reliable, punctual, and able to work scheduled shifts
• Must be able to collaborate with team members and contribute to a supportive, performance-driven culture
• Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation
• Must be able to work in person at the assigned retail store location

Requirements

• Must have at least 1 year of retail, wireless, mobile, cable, or telecommunications or sales experience.
• Must have a high school diploma or GED.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must be able to stand for extended periods of time and lift up to 35 lbs

Benefits

• Medical, Dental, Vision, and 401(k)
• Paid training and onboarding
• Monthly commission opportunities
• Internal promotion and advancement opportunities
• Employee growth and rewards programs
• Annual all-expenses-paid trip opportunity for top performers

Pay: $13/hour + monthly commission

Expected Hours: Approximately 40 hours per week

Total Compensation: $45,000 - $60,000 annually, based on hourly pay and commission performance