Wireless Retail Sales Associate - Growth & Perks

T-Mobile; Macon (GA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Annual stock grant eligibility

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations by helping customers with their technology and service needs in a fast-paced store setting. You’ll build product knowledge, demonstrate features, and guide customers through the shopping journey while delivering an exceptional level of service.

You’ll gain skills in using digital tools, learn about network plans, and collaborate with teammates to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail setting.
• Ability to learn product features and apply customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile is hiring a Mobile Associate to support retail operations by helping customers with their technology and service needs in a fast-paced store setting. You’ll build product knowledge, demonstrate features, and guide customers through the shopping journey while delivering an exceptional level of service.

You’ll gain skills in using digital tools, learn about network plans, and collaborate with teammates to ensure a seamless customer experience.