Wireless Retail Ops Leader — Hybrid (Durham)

Victra - Verizon Authorized Retailer; Durham (NC); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Paid training

Health insurance

401k retirement plan

Tuition reimbursement

Employee discounts on Verizon services

Referral bonuses

Career pathing opportunities

Job summary

Victra - Verizon Authorized Retailer in Durham, NC is seeking a Manager, Total Wireless Operations to lead field operations for our Total Wireless Division. You will drive program development, analytics, and reporting to support store performance and collaboration across teams.

The ideal candidate brings at least 4 years of wireless retail operations experience, exceptional attention to detail, and strong communication and analytical skills.

Qualifications

• At least 4 years of experience in wireless retail operations.
• Extraordinary attention to detail and strong organizational skills.
• Ability to meet deadlines, multi-task, and adjust to frequent change.
• Proficiency in Microsoft Office products (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Lead the development of comprehensive tools in support of new programs and services for our stores
• Hold regular calls and meetings with key contributors to drive collaboration
• Prepare operational reports by collecting, analyzing and summarizing information
• Develop analytical tools for the sales team, and be responsible for upkeep of operational reports
• Provide analysis for operational categories including trend analysis, dashboard, rankings and other miscellaneous reports.
• Analyze processes and procedures, provide recommendations for improvement
• Provide debriefs upon project completion, to include holding all involved parties accountable and celebrating successes
• Identify and elevate misses to deadlines for appropriate follow-up
• Maintain a strong relationship with our Exclusive Retailers

Skills

Detail-oriented

Organizational skills

Deadline-driven

Problem solving

Merchandising

Verbal communication

Written communication

Presentation skills

Project management

Sales reporting

MS Office

Tools

Excel

PowerPoint

Outlook

Job description

Victra - Verizon Authorized Retailer in Durham, NC is seeking a Manager, Total Wireless Operations to lead field operations for our Total Wireless Division. You will drive program development, analytics, and reporting to support store performance and collaboration across teams.

The ideal candidate brings at least 4 years of wireless retail operations experience, exceptional attention to detail, and strong communication and analytical skills.