Wireless Retail Lead & Customer Experience Coach

CE Workforce (T-Mobile); Jackson (TN); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Base pay plus commissions

T-Mobile Training program

Medical, Dental and Vision coverage

Career advancement opportunities

Paid Time Off

Discount on T-Mobile service

Job summary

CE Workforce (T-Mobile) is seeking a Wireless Retail Assistant Sales Manager in Jackson, TN to lead and develop the store team at 907 Vann Drive Suite C. The role emphasizes delivering memorable customer experiences, coaching reps, and managing day-to-day store operations.

You will stay current on promotions, source talent, and ensure a high standard of service while supporting company goals and growth. Equal opportunity employer.

Qualifications

• Prior experience in customer service and sales.
• Experience managing people and coaching teammates to deliver results.
• Strong communication skills with customers and teammates.
• Computer proficiency including basic MS Office work.

Responsibilities

• Lead and develop the store team to meet sales goals and customer service standards.
• Coach Sales Reps to deliver great results and resolve customer issues.
• Ensure fast, accurate service and minimize customer wait times.
• Stay current on products, services, and promotions and educate the team.
• Assist in sourcing talent and coaching staff through recognition and development.
• Handle discounts and credits when appropriate while maintaining store appearance.

Skills

Customer service

Sales experience

People management

Communication

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

CE Workforce (T-Mobile) is seeking a Wireless Retail Assistant Sales Manager in Jackson, TN to lead and develop the store team at 907 Vann Drive Suite C. The role emphasizes delivering memorable customer experiences, coaching reps, and managing day-to-day store operations.

You will stay current on promotions, source talent, and ensure a high standard of service while supporting company goals and growth. Equal opportunity employer.