Wireless Advisor - Customer-Focused Tech Sales

Premier Wireless; Tyler (TX); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Premier Wireless in Tyler, TX is seeking a friendly Wireless Specialist to help customers find the right devices, plans, and services while delivering a welcoming shopping experience from the moment they walk in the door.

You’ll learn quickly, answer questions, solve problems, and assist with activations, upgrades, payments, and everyday store operations to keep the team efficient and customers satisfied.

Qualifications

• Friendly and comfortable talking with customers.
• Dependable and able to work assigned schedules.
• Willing to learn and open to coaching and feedback.
• Professional, respectful, and team-oriented.
• Comfortable using technology and learning new systems.

Responsibilities

• Greet customers and provide friendly, professional service.
• Ask questions to understand customer needs and recommend devices, plans, accessories, and services.
• Assist with activations, upgrades, account changes, payments, equipment purchases, and service needs.
• Work toward individual sales and performance goals while maintaining a strong customer experience.
• Help troubleshoot devices and resolve customer concerns.
• Follow up with customers and conduct approved outbound sales and lead-generation activities.
• Stay current on products, promotions, pricing, and wireless technology.
• Accurately process transactions and protect customer information.
• Assist with inventory, cash handling, opening and closing duties, and other store operations.
• Keep the store clean, organized, and ready for customers.
• Participate in training, meetings, community events, and other activities that support the store and business.

Skills

Friendly demeanor

Customer service

Communication

Tech-savvy

Team player

Willing to learn

Education

High school diploma or equivalent

Tools

POS system

Job description

Premier Wireless in Tyler, TX is seeking a friendly Wireless Specialist to help customers find the right devices, plans, and services while delivering a welcoming shopping experience from the moment they walk in the door.

You’ll learn quickly, answer questions, solve problems, and assist with activations, upgrades, payments, and everyday store operations to keep the team efficient and customers satisfied.