WIRE TRANSFER ANALYST - WATERFORD

FirstBank Florida; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

FirstBank Florida is seeking a detail-oriented Wire Operations Specialist to support domestic and international wire transfers, ensuring compliance with AML, OFAC, and bank policies. You will assist with recalls, investigations, and research requests while maintaining quality service for branches and customers.

The role emphasizes accuracy in processing wires, regulatory compliance, and clear communication with internal teams.

Qualifications

• Customer service oriented with focus on internal and external customers.
• Ability to build and sustain professional relationships to support FirstBank services.
• Clear and effective communication; responsibility for understanding others.
• Strong business sense; understanding current policies, practices and trends.
• Ability to identify problems, analyze and find best solutions.
• Take initiative and be accountable for goals, outcomes and deadlines.
• Understand and uphold the organization's vision and values in daily actions.
• Collaborate and work well in teams to deliver service excellence.

Responsibilities

• Process wire recalls, returns and investigations within a reasonable timeframe to mitigate customer impact.
• Track progress of recalls, returns and investigations and maintain logs and files of service messages.
• Process and approve foreign currency outgoing wire transfers in compliance with Bank policies.
• Review all wire transfers for OFAC hits prior to processing.
• Ensure compliance with regulatory requirements surrounding wire transfers.
• Investigate, close and provide error resolution on Consumer International Dodd/Frank transactions.
• Reconcile incoming and outgoing wires daily and perform next day verification.
• Assist customers and branch personnel with wire instructions and inquiries.
• Perform reconciliations and other ad hoc projects within the department.

Skills

Customer service

Building strong relationships

Communication

Business acumen

Problem analysis and solution

Ownership

Vision and values

Collaboration and teamwork

Independence of judgement

Job description

JOB SUMMARY

Assists with the overall functions of the wire department including domestic and international wiretransfers status, requests, payments, rights and obligations associated with their transactions. Ensures proper procedures are followed to minimize loss to the Bank while maintaining quality service. Ensures controls are in place and they are always followed to protect the Bank and its customers from losses that ma y occur through the transition of wire trans fees. Aids with research requests for our bank branches and /or customers. Accountable for adhering to the Banks's, AML and Office of Foreign Asset Control (OFAC) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank's processes and comply with any mandatory BSA, AML and OFAC training assigned.

ESSENTIAL FUNCTIONS

• Process wire recalls, returns and investigations within a reasonable timeframe to mitigate customer impact.
• Track progress of recalls, returnsand investigations and maintain appropriate and organized log and files of those service messages.
• Process and approve foreign currency outgoing wire transfers in a timely manner, in compliance with Bank policies and procedures.
• Reviews all wiretransfers for Office of foreign Asset Control (OFAC) hits prior to processing.
• Ensures compliance with all regulatory requirements surrounding wire transfers.
• Ensures proper procedures are followed to minimize losses to the Bank and its customers, while maintaining quality service
• Investigate, close and provide error resolution on Consumer International Dodd/Frank transactions
• Completes the Banks legal research requests(subpoenas) in a timely manner.
• Reconcile incoming and outgoing wires daily: performs next day verification of wires.
• Balances incoming and outgoing wires daily; performs next day verification of wires.
• Assists customers and branch personnel with completing wire instructions and other inquiries.
• Performs reconciliations. and other ad hoc projects within the department, as assigned.
• Homogenous – single country (1 region)

KNOWLEDGE, SKILLS AND ABILITIES

• Customer Service: Anticipates and provides excellent service to internal and external customers
• Building strong relationships: Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services
• Communication: Delivers clear effective communication and takes responsibility for understanding others
• Business Acumen: Understands how the organization works, including current and future policies, practices and trends.
• Problem Analysis and Solution: Identifies problems, conducts analysis and searches for best solutions
• Ownership: Takes initiative and assumes personal accountability for goals and outcomes /deadlines
• Vision and Values: Understands organization’s vision and upholds values in everyday words and actions
• Collaboration and Creating Teamwork: Operates cooperatively and cohesively.
• Customer Focus Building Strong relations
• Communication Business Acumen
• Problem Analysis & Solution Ownership
• Vision &Values
• Category Criteria for Customer Service / General Support
• Collaboration &Teamwork Anticipate and provide serviceexcellence to both internal and external customers.
• Establish, sustain, and foster both internal and professional contacts to build, enhance and connect to FirstBank services.
• Deliver clear, effective communication and take responsibility for understanding others.
• Understand how the organization works, including, current and future policies, practices, and trends.
• Identify problems and conduct appropriate analysis involving others to search for the best solution.
• Take initiative and assume personal accountability for goals, outcomes, and deadlines.
• Understand the organization’s vision and uphold the values in everyday work and actions. At higher levels take long-term view and share with others the vision and the organization path ahead.
• Provide direction and leadership to help teams achieve goals and operate cooperatively.
• Independence of Judgement
• The degree of judgement is related to identification and definition of new problems of moderate complexity.
• Impact of Errors
• The impact of errors of this position could affect stability and continuity of the vital Bank operations.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER